Cake Hut atlantis jn thevara — Restaurant in Kerala

Usually i depend on reviews to buy products. And cake hut was one option for buying a cake for my new year celebration. There were almost 4-5 guys in the shops n a handful of customers. I went and placed my order(red velvet), for instant purchase of the available choices. One of the guy took note n i waited there patiently for him to wrap the order. Meanwhile many more customers popped in and started placing their orders and in my attempt to re-confirm my order asked a guy in front of me if my order was packed. He was like did you place your order through me?, not even trying his bit to help me . Since all of them were wearing masks i was a bit confused. I then tried recollecting who it was n went n asked him. He looked amused n started asking others if anyone had seen the red velevet cake that was kept aside on the counter. He later came to me n told me the order was no more available and i had to choose from the available last two options!!! I was startled by this behaviour of not even apologising for the error. Thinking of hunting for another better bakery i settled for the available chocolate truffle. I paid my bill and left. On reaching home i opened the box and to my utter disappointment i find an almond cake instead of the ordered chocolate truffle!!! Experienced an really awful and an irresponsible customer service. Never again Cake hut will be an...

Cake Hut is a delightful haven for cake lovers, and one particular treat that captures my heart is their heavenly chocolate truffle cake.

From the moment you set foot in Cake Hut, you are greeted with an array of tempting treats. The aroma of freshly baked cakes fills the air, creating an irresistible allure. Among their delightful offerings, the chocolate truffle cake stands out as a true masterpiece.

The chocolate truffle cake at Cake Hut is a pure indulgence. Each slice is a symphony of rich, velvety chocolate flavors that melt in your mouth, leaving you craving for more. The cake is moist, perfectly balanced, and topped with a luscious layer of chocolate ganache, making it an irresistible treat for chocolate enthusiasts like me.

What makes Cake Hut even more special is the dedication and expertise of their bakers. They craft each cake with passion and attention to detail, ensuring a flawless taste and presentation. The friendly staff adds a personal touch, making the cake selection process a delightful experience.

If you're a chocolate lover seeking the ultimate indulgence, Cake Hut's chocolate truffle cake is an absolute must-try. Treat yourself to this divine creation, and let the decadent flavors transport you to a realm of pure...

Real happiness is one case away I had given this low rating not to "mock" but to highlight a serious concern regarding road safety and brand responsibility. A few months ago, while commuting to work, I had a disturbing experience with your official delivery vehicle. The driver was taking a sudden U-turn and aggressively signaled me to stop, despite me being on the right path. His rude behavior and disregard for traffic etiquette were not only unsafe but unacceptable, especially coming from someone representing your brand.

From that day, I stopped purchasing from Cake Hut and advised my office team to do the same. Until then, we used to regularly order from your Palarivattom branch for birthdays and events.

Your response to my feedback felt dismissive. I did not post this to mock anyone — I was raising a genuine concern hoping that your management would ensure that employees, especially those in delivery and logistics, uphold the values and reputation of your brand on the road as well.

Customer experience is not limited to taste or service inside the store — it extends to every touchpoint, including how your brand is represented outside. I hope you take this feedback seriously and train your team...