Subway Restaurant — Restaurant in Kerala

As a frequent Subway customer, I've ordered subs more than 16 times in the past 8 months, and have dined in numerous times, I’m more than eligible to file this complaint. Despite encountering issues like unwanted olives and excessive sauces, I've tolerated them without complaint. However, today was a tipping point. My sub arrived without any sauce, prompting a complaint through Swiggy. Surprisingly, they refunded ₹35 for the missing sauces, but it didn't salvage the unpalatable experience. Despite my efforts to address the issue, including rearranging my schedule to file a complaint in person, the staff remained indifferent and failed to acknowledge their mistake. This experience was doubly frustrating as a Swiggy customer, as it defeated the purpose of delivery. Additionally, the Kowdiar outlet's active rejection of phone calls added to the frustration. It was truly the worst experience I've had.

My advice: "Work while you work, without being sidetracked by unnecessary...

NEVER ORDER ONLINE FOR HOME DELIVERIES VIA SWIGGY OR ZOMATO - FRAUDS ! they send the drinks in disposable cups without proper packaging losing all their quantity and quality by the time it reaches you. Despite not mentioning it anywhere that they would be sending it in cups rather than in bottles, even the menu image shows a bottle. Now about the subs, the instructions are almost never followed, sometimes you get the wrong items inside and Zomato/Swiggy does nothing to rectify that. NEVER ORDER FROM SUBWAY OUTLETS HERE, SADLY ITS A DISASTER. If you go to the outlets yourself then you would get your food with some clarity, because these subs are all about your personal customisations , by ordering online they play with you. This is an honest review brought out with the experience I have had by ordering from Subway via food...

I like subway but this outlet that I had been was not upto the mark. I hv travelled the globe and hv been to many subway outlets. Also In india n in Kerala too I hv been to the subway outlets. Here the guy who was preparing the sub was actually counting on number pieces of veggies he was putting in the sub. He put 3 pieces of olive. I asked him to add some more and he was literally counting on the pieces. That such an insane thing. When asked are you counting on pieces of veggeis that u r adding. He shamelessly tells yes. How bad customer service would that be. I don't know if that is the rule or if that is been done in all the outlets. But he made me realize the number of veggies been added to my sub.. I guess I would never go this...