Cocoa Bakery — Restaurant in Kolkata

Please do read if Birthday Cakes mean a lot to you and if you have a big sweet tooth like me! 😀

Had ordered a Pineapple Cake from COCOA Bakery Ballygunge Place last week. Have been to the cafe multiple times before and have really liked the desserts there, which is why that was the go to choice for a celebration cake. Unfortunately, the cake was rotten and fermented and it tasted so stale that we couldn’t have even a full slice. We then decided to call them up and enquire about the next steps we could take and the manager responded very rudely and said that a voucher for Rs.200 would be added to the Zomato account where the cake had been ordered from, as compensation. This Rs.200 voucher was not even half of what the cake actually cost!! After a lot of negotiation and consistent rude retorts from the manager, the cake was sent back via Swiggy genie and we expected a full refund or a different cake as mutually agreed upon. We then called them an hour later to enquire if they have received the cake and whether they would give a full refund to which they said that they would initiate a full refund via Zomato. This obviously did not happen and neither did they send another cake. Upon calling them again next morning they said the cake was not stale but the pineapple syrup was maybe overpowering the taste (which is a very stupid explanation btw) and hence they cannot initiate a refund and since we did not deliver the cake back personally they could not send a replacement. We went all the way to the Ballygunge outlet that afternoon and again the manager started to very rudely defend the stale and fermented cake that they sent. We were then handed a dry cake as a replacement which also did not cost even half as much as the pineapple cake did and neither did it have the price written on the box! I’m not at all in for cancelling anything but Cocoa Bakery definitely remains cancelled in the future for this absolute scam that they...

Walked in after a good walk and thought of nibbling some food here. Unfortunately there was a huge crowd inside due to the holi celebration and the guy ended up taking our order after almost 20 mins.

This worked for us because we were hungry and got hungrier by the time the order was placed. Once done the food took 10 more mins but was very good.

Since it was a brunch scene, we had two English breakfasts and devoured it thoroughly.

Along with that food we had ordered one matcha strawberry drink and one guava chilli mojito. Sadly the drinks were not so good. Felt like drinking strawberry and a watered down milk instead of the match milk combo and the guava chilli drink was very synthetic.

Bakes are very good. Trust to have more from here. I would have preferred to order it home though because today it took too long to get the menu.

In all a good experience...attaching images for...

This bakery is more than just baked goods. I didn’t get a chance to try their baked goods. It was sultry outside so I played it safe with a mango iced tea. Unfortunately, it turned out to be quite bland, and it took the attendant a while to get me another straw, which didn’t help the experience.

On the brighter side, my brother had ordered fish and chips and chicken stroganoff to go, and they were pretty solid! The fish and chips had a breaded coating rather than the usual batter, giving them a crisp, hearty crunch that really worked. The chicken stroganoff had a tasty tang. The decor with its cushioned ceiling tiles makes it a lovely place to linger. Overall a mixed experience: good food, but the drink and service could use a...