Double Down Brewpub And Cafe — Restaurant in Kolkata

ChatGPT You said: We had gone on mahasaptami 2025, a group of 4 people. We had ordered a number of dishes and drinks. The atmosphere was lively. We were sitting, eating and enjoying ourselves till we were indirectly asked to leave, even though there were empty seats available for others to sit. The bill came to almost 4.5k. There was an add on item to the dish we had ordered which was not something told by us. When we approached them about it, they were like that's the main ingredient of the dish so we added it and then charged us extra for it. We had no clue about it. Over-all, customer service was bad. Food portion size should improve. Honestly, there were high expectations from the place but it turned out really really disappointing. 5000 ka bill hua tha almost, uske baad bhaga rahe ho diners ko, yeh kaisa hospitality hai bataiye?

rewrite in professional tone ChatGPT said: Here’s a polished, professional rewrite of your review:

We visited on Mahasaptami 2025 as a group of four and ordered several dishes and drinks. The atmosphere was lively, and we were enjoying our time until we were indirectly asked to leave, despite there being empty seats available. Our bill came to nearly ₹4,500.

To add to the disappointment, one of the dishes had an additional ingredient that we had not requested. When we raised this issue, the staff insisted that it was the “main ingredient” and proceeded to charge us extra without informing us beforehand. This lack of transparency was quite concerning.

Overall, the customer service fell short of expectations. The portion sizes could definitely be improved, and the experience did not match the reputation of the place. For a bill amounting to nearly ₹5,000, asking diners to leave abruptly reflects poorly on hospitality standards.

Would you like me to make it more direct and critical (sharper tone) or keep it balanced but professional (polite yet firm)?

You said: critical ChatGPT said: Got it — here’s a more critical, professional rewrite of your review:

We visited on Mahasaptami 2025 as a group of four and ordered multiple dishes and drinks. While the atmosphere was lively, the experience quickly turned disappointing. Despite spending almost ₹4,500, we were indirectly asked to leave even though there were vacant seats available. Such treatment towards paying customers is unacceptable.

Moreover, an additional ingredient was added to one of our dishes without our consent, and we were later charged extra for it. When questioned, the staff dismissed our concern by claiming it was the “main ingredient.” This lack of communication and transparency reflects poorly on management.

The portion sizes were underwhelming, customer service was unprofessional, and the overall hospitality did not justify either the hype or the bill. For nearly ₹5,000, one expects courtesy, clarity, and respect for diners — none of which were delivered here. Truly a disappointing experience.

Do you want me to make it sound sharply negative (warning future customers) or firmly critical but constructive (feedback for the restaurant to improve)?

You said: sharply negetive ChatGPT said: Here’s the sharply negative, professional rewrite of your review:

We visited on Mahasaptami 2025 as a group of four and ordered multiple dishes and drinks. Despite spending close to ₹4,500, the experience was extremely disappointing. We were indirectly asked to leave even though seats were still available — an appalling way to treat paying customers.

To make matters worse, an extra ingredient was added to our dish without our consent, and we were charged for it. When questioned, the staff brushed it off, claiming it was the “main ingredient.” This is nothing short of misleading and exploitative.

The food portions were small, the service was dismissive, and the overall hospitality was shockingly poor. For nearly ₹5,000, the treatment we received was unacceptable. This place thrives on hype but fails miserably on basic customer respect and transparency. Definitely not...

Hi everyone, I just want to highlight a incident which we have gone through in DOUBLE DOWN. Today date 21.08.2022 Double Down organised a Live music.One of my friend was very curious about the live music, so he went out just few steps from the smoking zone to see what's happening meanwhile a waiter comes and ask him in a very rude manner to go into the smoking room. My friend asks him to be little polite and explains him i am just standing near the smoking gate but the waiter don't understand his polite language and again starts arguing meanwhile one of the lady staff takes entry into that argument and starts creating nuisance. I was standing away from the smoking zone and when I saw that the argument is going on I asked what happened? my friend started explaining me the situation but unfortunately the two staffs (a lady and a male) were very rude to us. Then comes Rohit i don't know how he was associated with Double Down as he was very much interested asking mobile numbers from girls anyway that his personal thing lets come back to the incident. So again he asks to the waiter what happened but my friend with whom this incident was happening interrupts and tries to clarify him the situation but nobody listens to him and other staff members joins the argument and suddenly the lady whom I mentioned above and one more staff asks us to pay the bill and asks other staffs to throw us out. I mean what is this? Is this was logical even we have not disturbed any of the guests and most importantly when this incident was happening none of our friends were loud to any one of the staff. Is this the way you handle your guests. Is this the way you provide hospitality? Is this the way to ask your guest to leave? Nobody had tried to calm the situation except the waiter who served us and the gate gaurd who was asking us not to leave. Even the gate gaurd was telling Sir please go back to your tables and enjoy no need to go but again the lady comes to us and says us to leave. One more thing why he was out of the smoking zone. Inside the smoking zone where we were siting continuosly water droplets was falling on us which I reported three times to the management but they haven't listen to us or shifted to other table as many tables...

So what's your plan for Bengali New year? Still confused? Then this post is specially for you...

So, its this time of the year when almost every bengali is somewhat having a feel-good state-of mind and Bengali people usually spend noboborsho evening by spending outside.. now people have lot of options, many restaurants offering best noboborsho buffet for their customers so it's quite tough to find the best place where you can spend your valuable noborsho evening.

Having beer with bengali buffet relaxing pub with darkest theme maybe makes your evening more special right? but where to find both in a single package...sound bit tricky right..but I have a solution for you...

A newest happening place "double down pub and cafe" introducing a sumptuous wide array of buffet in a cheapest price... they brings to you a 16 Ana Bangali Maha Bhoj exclusively for Poila Baisakh.

Feel the essence of Bengali dishes they guaranteed to satisfy your taste buds...

Double down mahabhoj bengali New Year Menu, this will be held from 14th-16th April, 2021 during lunch hours (12-3 PM) where you get an unlimited buffet only for Rs. 599/-

Let's enjoy your unlimited food with having some chilled beer.. without wasting any time let's jump to our buffet menu..our menu consisted of

Bengali New Year Menu @ Rs. 599 including 01 Beer or Soft Beverages. With Mutton @ Rs.799 at Double Down.

Welcome Drinks  - Aam Pora Sorbot/Gandhoraj Ghol

Snacks - Mochar Chop/Chana Motorshutir Chop/Posto Narkel Bora/Gandhoraj Chicken/Macher Dimer Bora

Main Course  - Karaishutir Kochuri/Bhaja/Masala Aloo Dum/Basanti Pulao/Aam Ada Diye Moong Dal/Jhur Jhure Aloo Bhaja/Beguni/Shuktoni/Potoler Dolma/Chanar Dalna/Begun Basanti/Aloo Jhinghe Posto/Bati Chorchori/Kancha Lanka Dhonepata Murgi/Doi Katla/Kasha Manghso

Dessert - Baked Mihidana/Kacha Aamer Chutney/Fried Papad/Rosomalai/Nalen Gurer Ice Cream

You get unlimited servings of food as well as mocktails, and one serving of complementary beer. For those opting the buffet without Mutton, you just need to pay Rs. 599/- + tax and those who want a bite of the Mutton, the prices would be Rs....