Amazonia — Restaurant in Mumbai

Amazonia: A Disastrous Experience from Start to Finish

I generally don’t consider restaurants with a 3.9 rating, but against my better judgment, I decided to give Amazonia a try. The Instagram-worthy decor looked promising, and there was a 30% Swiggy GRIF offer, so I thought, why not? Unfortunately, the experience turned out to be an absolute disaster.

From the moment we arrived around 9 PM, the place was packed. Despite our early arrival, we were promptly seated, which was probably the only smooth part of the evening. The service, however, was beyond disappointing. A large group of young foreign guests had the entire staff mesmerized, leaving the rest of the patrons practically invisible. Getting the attention of a server required physical nudging because no amount of calling out worked.

Our order included stuffed mushrooms, deep-fried calamari, and lamb in pepper sauce. When we requested a table change (because the original one was too tiny), they moved us—but forgot to transfer our order. After multiple reminders, they eventually brought the food, except for the lamb, which they completely forgot. When we pointed it out, the server, clearly flustered and clueless, instead brought us… the bill. A bill that included the cost of the lamb that was never served.

Trying to resolve the issue was another ordeal. The restaurant manager ( Lucky his name was apparently) was nowhere to be found—he was too busy playing DJ near the music console to bother with customer concerns. After some reluctance, the assistant manager finally intervened and agreed to serve the lamb. But just when we thought the nightmare was over, another bizarre incident unfolded. The server tucked our bill between his shirt and pants before eventually handing it to us—highly unprofessional.

To top it off, they falsely claimed they had given us a “complimentary lamb” in the bill. In reality, they had simply re-added the original missing order and misrepresented it as a gesture of goodwill.

The final straw? I forgot my bag at the restaurant and realized it only after reaching home. I immediately called them multiple times, but no one picked up. Given that we had booked through Swiggy, they had my contact details—yet no one bothered to call me. After an hour and a half of failed attempts, I had to call a nearby restaurant, whose staff kindly informed Amazonia to pick up my call. Only then did the restaurant manager “suddenly discover” my bag, which either means they hadn’t cleaned the table for over an hour or had kept the bag aside and decided not to inform me. Either way, unacceptable.

Ratings: • Food: 3/5 (decent but not worth the trouble) • Service: 0.5/5 (and that’s only because one server was decent) • Ambience: Looks good in pictures but is underwhelming in person

Final Verdict: 3.9 is an overrated score for Amazonia. The poor service, indifferent management, and lack of basic professionalism make it a firm NO from me. Not even the decor is worth the visit. Save your money and go somewhere that...

I recently dined at Amazônia, located at Ground Floor, Jet Airways, 05, near One BKC, Godrej BKC, G-Block, Bandra East, Mumbai, and I must say it was an absolutely delightful experience! As an avid Google reviewer, I often come across mixed feedback about various restaurants, and Amazônia was no exception. There were some negative reviews that made me a bit hesitant, but my passion for exploring new dining spots and forming my own opinions pushed me to give it a try. I’m so glad I did because this place exceeded my expectations in every way!

I made my reservation two days in advance, and it was smoothly confirmed by Forum, who was incredibly helpful. Upon arriving, I had the pleasure of meeting her in person, and we even shared a brief, pleasant conversation, which set a warm tone for the evening. The service throughout the night was impeccable, thanks to our servers, Calvin and Baharul. Both were attentive, friendly, and ensured that every need was met with a smile. Their professionalism and personalized touch made the dining experience feel special and seamless.

The menu at Amazônia is a culinary journey in itself, and I indulged in a variety of dishes as evidenced in the photos and videos. We started with the Butter Garlic Prawns (₹725) and Pan Grilled Fish (₹695), both of which were cooked to perfection with rich, flavorful seasonings. The Raspberry Cheese Flour (₹650) was a delightful surprise, offering a perfect balance of sweet and savory. The Black Stone (₹395) and Tom Yum Soup with Chicken added an exotic touch to the meal, with the soup being particularly aromatic and spicy in just the right way. The Som Tam (Asian Som Tam, ₹895 for two) were standout dishes, with the latter bringing a fresh, tangy crunch that I couldn’t get enough of. The Rainbow Roll (₹795), Pan Roast Lamb (₹725), Thai Green Curry (₹675), Chicken Kimbap (₹695), and Thai Basil Fish (₹750) were all executed with precision, showcasing a blend of Asian and international flavors that kept our taste buds intrigued. To wash it all down, we enjoyed Fresh Lime Soda (₹750 for three) and Lemongrass Spring (₹500), which were refreshing and perfectly complemented the meal. The total bill came to ₹10,799, including a 10% service charge and applicable taxes, which I found reasonable given the quality and quantity of food.

The ambiance was vibrant, with a tad bit loud music that initially caught me off guard. However, realizing it was a Saturday night, it added to the lively atmosphere and didn’t detract from the experience—rather, it made the evening feel festive! The restaurant’s location in the bustling BKC area also adds to its appeal, making it a convenient yet upscale dining option.

Overall, my hesitation was completely unwarranted. The exceptional service from Calvin, Baharul, and Forum, combined with the diverse and delicious menu, made this a memorable night. I highly recommend Amazônia to anyone looking for a top-notch dining experience in Mumbai.

Five stars well deserved—can’t...

Amazonia in BKC, Mumbai, The ambiance was serene, with an amalgamation of greenery and modern decor, setting the perfect mood for an enjoyable meal.

Mocktails: John Rose about Girl: A refreshing blend of flavors that perfectly balanced sweetness and tartness. The subtle floral notes added a unique touch, making it a delightful start to the evening. Ovan Ticklet: This mocktail was a burst of citrusy goodness. The combination of orange and mint created a zesty and invigorating drink that paired well with the diverse menu.

Appetizers & Mains: Autumn Verde Salad: A vibrant medley of fresh greens, avocado, and nuts, drizzled with a tangy vinaigrette. The salad was a harmonious fusion of textures and flavors, showcasing Amazonia's commitment to using quality ingredients. Quinoa Fusilli Pasta: A healthy twist to the classic pasta, this dish was a revelation. The quinoa fusilli was perfectly cooked, and the accompanying vegetables and sauce complemented each other, creating a wholesome and satisfying meal. Pink Sauce Pasta: Creamy and indulgent, the pink sauce pasta at Amazonia was a comforting delight. The balance of tomato and cream was impeccable, making it a standout dish. California Grilled Veggie Sandwich: A hearty sandwich filled with a medley of grilled vegetables, this dish stood out for its freshness and simplicity. Each bite was a burst of flavors, showcasing the high-quality ingredients used. Potato Korokke: A delightful Japanese-inspired dish, the potato korokke was crispy on the outside and fluffy on the inside. The accompanying dipping sauce added an extra layer of flavor, making it a memorable appetizer.

Desserts: Raspberry Flower: The perfect finale to our meal, the Raspberry Flower was a work of art. The dessert not only looked exquisite but also delivered a symphony of flavors. The raspberry-infused sweetness paired with delicate textures left a lasting impression.

The service at Amazonia was impeccable, with attentive staff ensuring a seamless dining experience. The menu's diversity and the chef's dedication to quality ingredients make Amazonia a must-visit for those seeking a culinary adventure in BKC, Mumbai. I highly recommend this restaurant for its delightful ambiance, exceptional dishes, and overall commitment to...