Cafe Sandoz - N Block, CP — Restaurant in New Delhi

WORM IN THE FOOD!

Café Sandoz has built a strong reputation over the years for its quality service and delectable dishes. However, during my visit on 5th April at the Connaught Place outlet where I ordered grilled fish in lemon butter sauce, I was shocked to discover a big worm in my meal. I have attached a picture for the reference. Meanwhile, I discovered the worm I had eaten almost half of the meal.

This raises concerns about the food safety standards at Café Sandoz CP. I am deeply worried about the potential health risks and wonder who would be held accountable if I were to fall ill from consuming this meal.

I recently dined at Sandoz cafe and unfortunately encountered a distressing situation. Upon ordering the grilled fish in lemon butter sauce.I was horrified to find a big worm in my meal. Despite voicing my concern to the manager Mr Shivam Shishodia met with the explanation that the broccoli might not have been washed properly. Regrettably, I was already feeling unwell after consuming half of my meal before noticing the foreign object.During the conversation, the waiter removed the plate. Despite my request to return it, the plate was taken to the kitchen and they refused to give it back, likely to prevent me from raising the issue.

The general manager, Mr. Lalit Tamta tried to ease my concerns by mentioning that incidents like these are very common even in five-star hotels. He attempted to intimidate me, warning against posting it on social media, not because they couldn't manage it, but because it would be futile for me.He also pointed out that they had already waived the bill as compensation. However, I find it concerning that waiving the bill is seen as adequate resolution for such a serious lapse in food safety.

Simply removing the charge does not fully address the potential health risks and discomfort experienced by the customer.This incident has left me feeling unwell for the entire day and I suffered from severe stomach pain and felt nauseous. When we tried to contact Lalit again, he denied any knowledge of the issue and blocked my contact details.

I am deeply concerned about the potential health implications of consuming contaminated food.I believe it is imperative for the restaurant to take responsibility for ensuring the quality and safety of the food they serve.

I hope that appropriate measures will be taken to prevent similar incidents in the future, as the health and well-being of customers should always be a...

Delicious food brownie points if you look forward to having COCKROACHES or HAIR in your food !!

Yesterday after a tired after long weekend I went to a restaurant after going through number of options we went here cause reviews were very good around 4.7/5 so what can be wrong right ? NO IT WAS ALL RED FLAGS

🚩 The food was basic we ordered pasta fish tikka and rumali roti

First they served paasta which was okay and then When they served fish tikka almost immediately I saw a hair in it a long thick hair it was disgusting I almost was about to puke I called the waiter and he tossed the dish straight to bin and told me he’ll replace the order to which I refused and asked him to call manager so he kinda ignored us it was not until I showed he I have pictures that he called him. MANAGER acting like he’s sensible apologised and said I’ll cancel your order . As I didn’t want to act like a KAREN I didn’t create a scene

Just after that me and my friend were done we asked him to give us the bill

When my friend noticed there was a cockroach on the plate LIVING COCKROACH 🪳

when I confronted manager about this he said MAAM MEI AAPKA PHELE WALA ORDER DEKH RAHA THA TOH MEREKO ISKA IDEA NAHI HAI MEI KUCH NAHI KAR SAKTA

At this time I lost it I was like are you guys crazy or what how snobbish you got to be to straight up not take any responsibility for this

he didn’t even try to explain or apologise instead he was like MAAM KA BILL LE AAAO

I never wanted to create scene but him acting like that it’s only about bill made me so mad

Till the end they didn’t even made an effort to apologise least say that they are sorry only called the manager when I showed him that I have pictures So anyone who looks forward to visit this cafe please take a HIT SPRAY you'll need...

Last Saturday, I decided to visit a cafe for a healthy lunch. I had some work in Block M, so I googled healthy meal options in the area, and Cafe Sandoz came up. When I arrived, Maheen, the receptionist, told me there would be a 5-10 minute wait. I ended up waiting for about 15 minutes.

During this time, a staff member came out and asked how many people were in line. Maheen informed him that there were four people in one group and two others, including myself. To my surprise, they seated the two-person group first, followed by the group of four who arrived after me.

I approached the staff member and asked when I could be seated, as I had already picked my meal from the menu displayed at the entrance. He explained that while there were tables available for four and two people, I would have to wait until another table opened up. When I pointed out that they had just seated a group of two who arrived later than I did, he simply responded, "It's your choice," as if my waiting further was optional.

Frustrated by the lack of service and the dismissive attitude, I decided to leave. I walked a bit further to Cafe Warehouse, where I know the menu by heart. Despite the busy afternoon crowd, they had plenty of space and provided a much better experience. I enjoyed a good meal there.

Reaffirming that it's always worth going to a place that values its customers. CAFE SANDOZ should learn this.

Its mandatory to give a star or else I would have refrained from giving any stars to...