Food Exchange — Restaurant in New Delhi

Terrible experience salvaged to some extent towards the end

We visit this restaurant very often for dinner and order food from the menu - not the buffet. Usually the experience is good. However our experience on the night of 21.09.2024 was terrible. I will narrate it: I booked a table via their website using my membership number. When we reached the restaurant, my name was not on the list. However there were tables available so it was not as issue. That said, it seems that the system is not synchronized. Thereafter, the service was very bad - I DO not blame the waiters. They are nice men who serve us often - however they were overworked because there were hardly any of them. There were more managerial type people in black suits than waiters. [3 or 4 times as many] The priority for the restaurant appeared to be the people accessing the buffet – which is fine. However this included serving them many things on the table. The complimentary bread served to us was of room temperature and lacked freshness. It was replaced after a lot of delay. The waiters were very busy, so they were slow in changing/providing cutlery and clearance between courses. It took a long time for them to bring a simple thing as chili flakes. There was absolutely no coordination between different people at the restaurant. Ultimately I had to raise my voice and complain - after which the service improved and I was even given a discount – which I am grateful for. However the entire experience was below average and shameful considering that they have an international brand - I have stayed at a Novotel abroad as well and am aware of the reputation of this brand. They need to look into staffing at this restaurant. I once again clarify - the waiters are competent and respectful however there is a massive staff shortage and misplaced priorities. The problem is at the restaurant management level or at the...

Prepare to embark on a gastronomic journey like no other at Food Exchange. From the moment you step through the doors, you're greeted with an ambiance that's both elegant and inviting. The décor effortlessly blends modern sophistication with a hint of rustic charm, setting the stage for an unforgettable dining experience.Now, let's talk about the star of the show: the food. Each dish is a masterpiece, meticulously crafted by the culinary wizards in the kitchen. From the first bite to the last, every flavor, texture, and aroma is a symphony for the senses. Whether you're indulging in their signature seafood platter or savoring a perfectly cooked steak, each dish is a testament to the chef's dedication to perfection.But it's not just about the food; it's the impeccable service that truly elevates the dining experience. The staff at Food exchange are more than just servers; they're passionate ambassadors of culinary delight. Their knowledge and enthusiasm are infectious, making you feel like a VIP from the moment you sit down.And let's not forget about the drinks. The expertly curated wine list and innovative cocktail menu perfectly complement the meal, ensuring that every sip is as delightful as the last.In conclusion, Food exchange is more than just a place to eat; it's an experience. Whether you're celebrating a special occasion or simply indulging in a night out, a visit to Food exchange is guaranteed to leave you with memories that will last a lifetime. Trust me, you won't be...

We were welcomed by Prity who was at the reception. Such a beautiful smile she wears and keeps it intact throughout. We also took help from Rajendra who clicked such an amazing pic 🖼️ for us. Dev, Hritik "a name that inhad to practise to pronunce" Saurav. Trust me these are just few names I recall but everyone from interns to the one who already got their uniform we're amazing at their service. Ambience is MaShaAllah and so is the #food I had four different varieties of Momo "can you beat that" 1 - Beijing style vegetable momo 2 - La Ma vegetable momo 3 - Bird eye smoked chicken & schezwan pepper momo 4 - Barbeque chicken momo And all of them were delicious I also got to try 👉Hokkein Noodle 🍜 👉Mushroom 🍄 Vegetable 🥦🥕🌽 Rice 👉Potato Brava 👉 from the live counter named "purani dilli ki chaat" Tried pani puri, aloo tikki, aloo chaat. It was mouth smacking 🤭 👉the chicken & mutton items in starters were worth to be tried 👉 so were the salads 🥗 😘 👉 one of us tried green tea which was also great and so were the cappuccino served Note: we were there for my sisters birthday. Preity did mention she tried for a cake but was not a success. It doesn't always have to be a cake but even a note 📝 saying happy birthday could have been a surprise to bring a smile. So it's a feedback, may help for other guests visiting in future. We definitely had a great family / friends time. You definitely helped make my sisters birthday a one to remember. Thank you, we loved...