Lemon Tree Premier, Delhi Airport — Hotel in New Delhi

If you’re a business owner or marketing manager, you know that online reviews can make or break your reputation. And when it comes to reviews, Google is one of the most impactful sites there is. That’s why it’s so important to learn how to reply to Google reviews like a pro. Whether they’re good, bad, or average, you need to know how to handle them. But it’s not always easy to know what to write. To help you out, we’ve put together 20 great Google review response examples. So take a look, get inspired, and start using them to reply to your business reviews.

Table of Contents What makes a good Google review response? Positive Google Review Response Examples Negative Google Review Response Examples Average Google Review Response Examples How Customer Alliance can help you write thoughtful Google review responses Conclusion: 20 Google review response examples to steal Note: Even with great examples to hand, replying to all your reviews can be time-consuming. To help you reply to reviews 3x faster, we launched AI Reply Assistant. See how you can generate personalised, unique review responses in just one click.

What makes a good Google review response? Writing a good response to a Google review can be tricky – how do you make your customer feel heard and respected, while also showing that you took their feedback seriously? A good response strikes the perfect balance between authenticity, diplomacy, and respect. To do this, you should keep these five best practices in mind when replying to your customer reviews.

Timeliness Responding to reviews in a timely manner is an important part of developing a strong relationship with your customers. In fact, 52% of customers expect a reply within 7 days of leaving an online review.

When customers take the time to leave feedback, they want to know that their opinion matters and that you care about what they have to say. By responding in a timely fashion, you show them that you respect their voice, their opinions, and value the time they took out of their day to provide feedback.

Plus, having quick reactions can remind potential customers that great customer service isn’t just something you talk about – it’s actionable and something your business stands by. Being proactive about reviews also helps you understand customer wants or needs so that your business can continue to improve. All in all, being timely when replying to Google reviews is essential for creating lasting relationships with your customers while building trust and credibility.

Personalisation Personalising replies to your business’s Google reviews is a great way of demonstrating your commitment to customer satisfaction and building customer loyalty. With personalised responses, you can address every review in an individual manner, making sure customers receive tailored replies catered to their particular experience with your business.

Adding a personal touch doesn’t have to be time-consuming. It can be as simple as using the customer’s name and pinpointing specific things they mentioned in their review. It shows that you’re not just wheeling out a standard stock response, but have taken the time to really acknowledge their feedback and craft a thoughtful reply. This leaves a lasting impact on your customers, and also makes a great first impression for people encountering your business for the first time.

Authenticity Being authentic in replies to customer reviews can make all the difference for your business. When customers leave reviews, it’s because they’re taking their time to interact with your business. So showing appreciation for that feedback and expressing genuine sincerity is paramount.

If a customer can tell that you’re truly listening to their opinion, then it can encourage them to keep interacting with your business and maybe become a repeat customer. Responding thoughtfully and honestly will also put you miles ahead of the competition. After all, customers appreciate feeling like more than just another purchase – so give them something truly valuable:...

Dear Lemon tree management.

I landed into DEL on time and was denied hotel and transport for over 1hour 45 mins as there was no coordination for my movement , stranding a Capt travelling SOD on airport without any call or msg was unacceptable.

Further moreover , I am writing to express my utter disgust, disappointment and outrage at the treatment received by my biological sister Miss Niranjana Tara Chandra during her recent visit to me in Lemon Tree Hotel Delhi while I was staying at one of our affiliated hotels. Despite providing her valid ID and waiting diligently in the hotel lobby for more than two hours, my sister was ill-treated by the hotel staff Mr Rahul front office executive, who was backed up by Mr Manish the duty manager who was equally rude and denied access to my room. Despite my attempts to reason with them and confirm the fact that she was, in fact, my sister, they argued that it was there company policy not to allow any relatives or guests to come visit us or to be allowed in our rooms . Which was unethical. There attitude ( Rahul & Manish )was overwhelmingly deeming only falling short of utter disgrace towards the guest which can only be justified as no short of a trip to hell and back.

Further on interactions with a senior front office manager Mr Rajesh Dagar, I was informed that Mr Rahul and Manish were mistaken as it was assumed that it was our company policy ( Airindia Express policy ) to not allow guest and not lemon trees hotels policy. Which was down right outrageous, and never the case as our company has no such policy.

This kind of behavior completely unacceptable, and I strongly urge you to address the matter and hold those responsible for this misconduct accountable for their actions. My sister was insulted by the hotel staff, who without profiling assumed and went to the extent of treating her as though she was an escort , which is entirely unacceptable. In human and against moral ethics.

On check out I was made to wait for more than 30 mins in lobby for a cab when the same was called in before time to be ready For a drop 2 hours prior. Only for one Mr David the chauffeur to tell me that such delays are very normal, and I should search for other hotels if I would want to be reporting on time. Without any remorse or regret for his actions or words was pleasantly surprising.

I request an apology for this blatant violation of my sister's dignity and human rights. I expect our company to take immediate action on this matter, including investigating the incident thoroughly and imposing appropriate disciplinary measures on the responsible parties. If this situation is left unaddressed, I will have no choice but to take further action and escalate this issue. For the safety of our fraternity as crew and our families .

Kindly take this seriously as no other Crew or their families should suffer similar fate and justice be served with ones responsible like Rahul , Manish , and David , penalized/punished for their actions to have treated our family unjustly.

This is for your kind information and all necessary action

Regards,

Capt Vishwakarma...

I unreservedly and proudly recommend Lemon Tree Premier and its staff (especially Ajay, Pranav and Rahul, and front entrance luggage management staff) to both prospective visitors as well as to all airlines seeking to accommodate their stranded passengers on an emergency basis. Our (my parents and my) unexpected one-night stay arose from a missed international flight due to the delayed arrival of our local flight into Delhi, and preceded by a full day of car travel across cities through traffic (due to vibrant Gujarat festivities hosting international and national dignitaries) to arrive at the Ahmedabad airport. We arrived in the middle of the night with frustration, exhaustion, fear, anxiety, and uncertainty about what will happen next and how we will return home to North America. Our treatment by this staff at Lemon Tree Premier was characterized by high integrity, ethics, humanism, empathy, and care. This staff provided excellent care exceeding service standards of many North American and European venues. We were amidst impeccable facilities. As novice NRI travellers unfamiliar with ‘the new India’, we felt emotionally comforted, safe and secure. Customized care by Ajay throughtout the day ensured the most enjoyable and memorable dining experiences (esp critical for flight-stranded, sleep deprived, exhausted and aged NRI travellers with mobility limitations and health issues). His interactions were reflective of a fine balance of the best of Indian culture and values coupled with excellence in exceeding the needs and expectations of a Western clientele. I look forward to returning to Lemon Tree Premier for a planned tourist visit. -Ajay’s interactions with us were characterized by selfless, professional customer service with a humanistic feel always; he adapted to the needs of both the young NRI first-time visitor as well as aged parents with various healthcare needs and highly specific dietary choices. Rahul and Pranav and the gentlemen staff who most skillfully and respectfully handled our luggage made our checkout journey to the Delhi airport most comfortable. As we checked out of the hotel, they managed all our luggage most carefully leaving just relaxing for...