Aloft New Delhi Aerocity — Hotel in New Delhi

Overall, my stay was marked by exceptional customer service and a delightful breakfast spread, but there were a few amenities that were absent.

Let's start with the positives. The comfort of the bed was truly commendable, ensuring a restful sleep. The breakfast menu, featuring a delectable array of North Indian, South Indian, and continental dishes, was an absolute treat for the taste buds. The variety and quality of the offerings, set a positive tone for the rest of the day.

However, what truly set this hotel apart was the exceptional customer service provided by the staff. Telephone calls were promptly and courteously attended by the front desk before my check-in. The airport pickup that they organized was spot-on.

On arrival, a special mention goes to Twinkle from security, who greeted me with warmth and enthusiasm at the main entrance. Twinkle took the time to give me a brief overview of the hotel's services and facilities, and she even went the extra mile by suggesting local attractions I could visit during my stay. She recommended using the hotel's cab service, which turned out to be a convenient and hassle-free way to explore the city. Ankit from the front office concierge proved to be extremely efficient in organizing a day trip for me in New Delhi. His attention to detail and willingness to ensure I had a fantastic experience made a positive impact on my trip.

During check-out, Yogitha at the front desk was exceptional and continued the streak of outstanding service. She requested and checked the details and comfort of my stay. She offered to take a picture of us and bid us farewell with a warm smile, leaving me with a lasting positive impression.

However, while the service was exceptional, there were a couple of aspects that didn't quite meet the mark. While the room had all the essential amenities, there were some subtle touches and finishes that were lacking, impacting the overall luxury experience. Additionally, the wellness area left a bit to be desired. I was surprised to find that there was no sauna or steam room available, which I had been looking forward to.

Despite these minor setbacks, I appreciate the efforts of the staff in making my stay memorable and enjoyable. With some enhancements to the room quality and wellness amenities, this hotel could easily reach the full five-star experience that its exceptional service deserves. I look forward to seeing how this establishment evolves in the future and hope to return for...

I recently had the pleasure of staying at the exquisite hotel in Delhi, and I must say, it exceeded all my expectations in terms of luxury and safety. From the moment I stepped into the lobby, I was enveloped in an ambiance of opulence and elegance.

The rooms themselves were a true testament to luxury, combining modern aesthetics with classic charm. The attention to detail in the decor, furnishings, and amenities was truly impressive. The plush bedding ensured a restful sleep, and the panoramic views of the cityscape from my window were nothing short of breathtaking.

What truly set this hotel apart, however, was its unwavering commitment to safety. In the wake of recent global events, safety was a paramount concern for me, and this hotel went above and beyond to address it. Rigorous health and hygiene protocols were evident throughout the property, from the moment I entered. Hand sanitizing stations were strategically placed, and face masks were provided for all guests, ensuring a sense of security and well-being.

The staff's dedication to maintaining these safety measures while still delivering top-notch service was commendable. Every interaction was characterized by warmth and professionalism, making me feel right at home despite the challenging circumstances the world is facing.

Dining at the hotel's restaurants was truly a culinary journey. The diverse array of gourmet options catered to every palate, and the impeccable service added to the overall delightful experience. The adherence to social distancing norms within the dining areas further highlighted the hotel's commitment to both luxury and safety.

Additionally, the hotel's strategic location in the heart of Delhi allowed for convenient exploration of the city's iconic landmarks. Whether it was a visit to historic sites, upscale shopping districts, or cultural attractions, everything was easily accessible.

In conclusion, my stay at this Delhi hotel was an absolute delight. The seamless blend of luxury and safety made it a truly unforgettable experience. I left with a sense of rejuvenation, knowing that my well-being was a top priority throughout my stay. If you're seeking a luxurious getaway with an unwavering focus on safety, I wholeheartedly recommend this hotel for your next...

The hotel offered comfortable accommodation and decent rooms, although the food fell a bit short of expectations.

Let's start with the rooms. The hotel boasts contemporary and well-designed rooms that provide a comfortable and relaxing atmosphere. The beds were cozy, and the room decor was modern and pleasing to the eye. I found the room size to be spacious enough, allowing for easy movement and storage of personal belongings. The amenities provided were also adequate, including a flat-screen TV, a mini-fridge, and a well-equipped bathroom with toiletries. Cleanliness was maintained well throughout my stay, and the housekeeping staff was prompt and efficient.

However, when it comes to the dining experience, I must say that the food was average at best. While the hotel offers a variety of dining options, including a restaurant and a bar, the quality of the dishes did not live up to my expectations. The food lacked the wow factor and failed to leave a lasting impression. That being said, the service in the dining areas was commendable, with attentive staff members ready to assist and cater to the guests' needs.

One aspect that stood out during my stay was the hotel's location. Situated in the vibrant Aerocity area, the hotel is conveniently located near the airport, making it an ideal choice for travelers seeking easy access to transportation. The surrounding area offers various entertainment and dining options, adding to the overall convenience and experience of staying at Aloft Aerocity.

Furthermore, the hotel features a well-maintained fitness center, allowing guests to stay active during their stay. The presence of a swimming pool was also a welcome addition, providing a refreshing escape from the hustle and bustle of the city.

In terms of service, the staff at Aloft Aerocity was courteous and professional. They were attentive to guest requests and displayed a willingness to go the extra mile to ensure a comfortable stay. From check-in to check-out, the staff members were helpful and efficient, contributing positively to the...