Viva all-day dining Holiday Inn Aerocity

Subject: Extremely Disappointing Dine-In Experience at Viva Holiday Inn.

Dear Viva Holiday Inn Management,

I hope this letter finds you well. I am writing to express my deep disappointment and frustration regarding the incredibly negative experience I recently had during my dine-in visit to your establishment. As a loyal customer of Viva Holiday Inn, I expected a certain level of quality and service, which unfortunately was completely lacking on this occasion.

First and foremost, the service I received was abysmal. The staff seemed disinterested and unresponsive, paying little attention to the needs of the customers. It took an excessive amount of time for anyone to take our order, and even then, it was done with an evident lack of enthusiasm. The waitstaff appeared to be overwhelmed and untrained, leading to frequent mix-ups with orders and a general sense of chaos within the dining area.

To compound matters, the food that was eventually served was far from satisfactory. The quality was subpar, with several dishes arriving cold and unappetizing. The presentation lacked any semblance of care, and it was evident that little effort had been put into ensuring a pleasant dining experience. Even after bringing these concerns to the attention of the staff, there was no attempt made to rectify the situation or offer an apology.

As someone who has previously enjoyed dining at Viva Holiday Inn, this experience has left a lasting negative impression on me. I expected much more from a renowned establishment like yours. The lack of professionalism, poor service, and subpar food quality are simply unacceptable.

I strongly urge you to address these issues promptly and take the necessary steps to improve the dining experience at Viva Holiday Inn. Your establishment has the potential to provide exceptional service and create a memorable experience for customers, but without immediate attention to these concerns, your reputation may suffer.

I hope that my feedback will be taken seriously, and I look forward to hearing from you regarding the actions you plan to take to rectify the situation and ensure that such disappointments do not occur in the future.

Yours sincerely, [Vishad Singh]