Aroma’s Hyderabad House — Restaurant in Pune

Aroma's Hyderabadi House – A Disappointing Experience When you step into a restaurant, especially for a team lunch, you expect a certain level of service, hospitality, and of course, a good meal. Unfortunately, Aroma's Hyderabadi House fails to deliver on all fronts. Our experience at this establishment was nothing short of frustrating, leaving us regretting our decision to dine there. Lack of Proper Service Despite an Empty Restaurant We arrived at Aroma's Hyderabadi House at precisely 12 PM, excited to enjoy a good meal with our group. To our surprise, the restaurant was completely empty, which led us to believe that we would receive efficient service. However, we soon realized that even with no other diners present, the service was far from acceptable. Unreasonable Delays in Serving Food We placed a simple order consisting of two tandoor items, one vegetarian dish, masala papad, and roti. Given that there was no crowd, we expected our food to arrive in a reasonable amount of time. However, after waiting 45 minutes, our tandoor items had still not been served, despite multiple follow-ups with the staff. We understand that tandoori dishes require time to prepare, but what baffled us was the excessive delay for the vegetarian dish. There was absolutely no explanation from the waiter about why the veg dish took just as long as the tandoor items. If there was a problem, basic courtesy would suggest informing the customers—something Aroma's Hyderabadi House failed to do. Biryani Delays and Poor Coordination As if waiting 45 minutes for appetizers was not frustrating enough, the biryani—something that is supposed to be pre-prepared—took an additional 20-25 minutes to be served. Again, we had to follow up multiple times before finally receiving our order. To add to our distress, we had also ordered one roti for the vegetarians, which only arrived long after they had already started their veg biryani. This forced us to cancel the order, but instead of accommodating our request, the waiter decided to argue with us—an experience that was not only unpleasant but also completely unprofessional. He insisted that we must eat it since we had ordered it, despite the fact that the delay was caused by their poor service. In the end, we asked them to simply add it to the bill, but the unnecessary argument left a bad impression. Pathetic Service and Poor Ambience The service was terrible, plain and simple. The air conditioning was not functioning, which made dining uncomfortable. On top of this, the attitude of the waiters was extremely disappointing—arrogant, inattentive, and unhelpful. It was also clear that the restaurant prioritizes online orders (Swiggy, Zomato) over dine-in customers. Despite being physically present at the restaurant, we were treated like a secondary priority, which is not how a business should operate. Final Verdict – Avoid This Place Aroma’s Hyderabadi House is not worth your time or money. If you’re considering dining there, think twice—especially if you’re planning a team lunch or dinner. The more people you bring, the more chaos and frustration you’ll experience. And finally, to add insult to injury, the biryani itself was subpar—not at all the rich, flavorful experience we had hoped for. Rating: ⭐ (1/5) A terrible dining experience that we will not...

Today being Sunday we had specially planned to have brunch with friends and we had also planned that we will have a different type of biryani this time because we have tried their special chicken BL biryani which is amazing. So this time we ordered fried chicken spicy BL biryani and gulabi chicken kabab in the starters. We received our starter almost after 35 mins by doing followups with the guy who took our order. It was average in taste but we ignored it as we were waiting for our main dish to arrive which never arrived and we had to cancel it after 1 hour of seating over there. Even though today was Sunday still the rush was not that much and only 3-4 tables were occupied. We could clearly see the restaurant was prioritising online orders over physical orders. We had somehow got up from our table and left by cancelling our main dish with a huge disappointment. The owner didn't even apologise for the delay in service and handed us a new bill in which the charges for the main course were removed. A simple empathy towards your regular customer can win a lot of future customers but i think such restaurants are failing to understand this. Anyways, they have lost their regular customers today as not just me but my other friends have also decided not to go there ever. I hope the restaurant team takes this feedback in good manners and works on improving things to not lose their...

Aroma hyderabad biryani House viman nagar - I have ordered the chicken tikka biryani from zomato but they have given Biryani which animal also can't eat.. it was tooo salty.. when I called restaurant they said you come n exchange the parcel we can't deliver the food at your home otherwise complaint zomato ans raise complaint when they will register a complaint after that it will come to us then only we can take any action other option we don't have .. like seriously man???? For jst a birayani should I wait for 72hrs .. which is protocol of zomato.. when I told resturant ppl they was like we can't do anything in this.. indirectly they meant u eat that salty biryani only.. n there staff is pathetic they don't have a sense how to speak with the customers .. one of them floor person he said i can't help talk to my manger when I told this issue to their manger he said.. u come n do ur exchange ortherwise wait for zomato to take action.. I told him I have to wait for 72 hrs for all this issues to be solve.. atleast u send someone or refund my money otherwise will order again from zomato u talk to zomato ppl for money.. bt he was stupid man he straight away said no we can't do anything at all and disconnected the call.. manger is there to solve the issues for customer to make a service good bt this guy was not helpful at all.. I am not happy with their service at all worst...