Oscars Café Bar — Restaurant in Dublin

Mixed feelings..not good if you don't want to be embarrassed or pay for your colleagues' dinner!! At no point during reservation, seating or dinner had anyone told us we would have to pay the bill together for 8 people. Food was great, service started good too then it got hit-and-miss then bad.. Nobody apologised at any point even though the issue was due to lack of trained staff.

And here's the story: Our server (a girl with glasses, on the terrace) was very attentive for a while then one time she came by we didn't want anything and then for next 15-20 minutes she didn't come and didn't even look towards us even though I was waiving very visibly. Then when we wanted to pay and we were told they couldn't split the bill for 8 people to which we said we didn't want that, we would do the math and she would just have to charge the cards. After few minutes she called the manager and he said "of course we can do that" so everyone was happy(-ish), and the waitress got tip as well. Some of our party left, 6 of us decided to move inside for one last drink. Comes billing time and we have the same dance again with another server. We asked for the manager and (I think) a supervisor came who still didn't want to accept the idea of charging separate even though this bill was straight forward with 6 items for 6 people. This supervisor was very condescending and said "there's no need to shout" which was funny considering I did have to talk loud as due to the noise we kept not understanding what the other one was saying (I was nowhere near shouting). Few minutes later we saw him talking to the manager and miraculously it was possible to pay separately.

It's unfortunate because this used to be a nice place, food was still great and I would have liked to bring different groups of friends/colleagues here in the future but I don't want to be embarrassed for my choice of venue when a week ago even the local small café waitress was able to split the bill for the brunch (and offer to do the...

I hate to be so negative, & have to leave such detail of the experience I’ve had today in Oscar’s today. I had ordered a baby bowl for my 10 month old baby along side 2 other kids meals and a wings for myself. When I got to the till it seemed dearer then expected to see on the receipt as attached ‘bangers & mash’ (I did not order bangers & mash)

I explained this to the cashier, & her response very smug bear in mind was ‘ye that’s your baby bowl I just put it in as a hangers and mash” priced at €9 I said (9) euro for a baby bowl??? She had no meat no veg just gravy bear in mind the portion size wasn’t great. I wish we would have took a photo for back up.

We asked for a manger to resolve the issue, the manger came & looked at the receipt and said oh I know what’s after happening they just made a mistake and charged you for the wrong meal. Her colleague made eye contact with me and with saying that I said that’s not the case as that’s what I thought too & explained her colleague told me this was the price they had a little discussion and it worked out the manger had said they didn’t have baby bowl on there system so it’s actually €7.50 (for a small bit of mash and a drizzle of gravy ) I just left in utter shock and had told the manager I lived near by and came here with regular neighbours for breakfast and dinner and this will be the last time I come here. There was no understanding and there staff should know little things like the prices of a baby bowl. They were quick enough to charge me for a protein dish that my little babygirl didn’t even have.

I will not be recommending to any friends further for our nights out or catch up dates. Money isn’t everything but people like us pay your wages!!!! Food wasn’t great eirther today...

It is evident how poor the service is simply by observing the low level of your response, which was completely rude.

I made the video call because I have been working online for six years, traveling the world, and this was one of the rare occasions where I was treated so poorly. Demanding that a customer place an order within a limited time frame, especially in an empty bar, is a tremendous lack of respect.

From the beginning, I explained that I needed a quiet place for an important meeting. Although we intended to dine and order from the establishment, the way we were treated made us decide to leave.

Additionally, Wi-Fi was not provided, which further complicated the situation. The approach was unnecessary and disrespectful, interrupting a professional meeting to demand something that was already planned.

If customer service is something that bothers you so much, perhaps you really should never have entered a business that requires treating people with dignity and empathy. I hope this experience serves as a reflection on how to improve your service because no one deserves to be treated that way.

And imagine this: more and more people will work online, need Wi-Fi, and hold meetings because it is thanks to those meetings that I can afford to dine in wonderful bars around the world.

Except yours, of course, which insists on following these ridiculous rules. If you are so eager to impose meaningless restrictions, I suggest you put up a sign with all these rules on the door. At least that way, no one will bother to come in and discover how poorly managed your service is. Perhaps this is your strategy to close down for good, as the empty bar already makes it clear that something is...