BóTOWN — Restaurant in Galway

Really disappointed with our experience here. When we recieved our burger and what was suppose to be sweet potatoe fries, they were completely burnt/over done. We had a lovely waitress and I kindly asked her to bring them back. She did so, she apologised and was very professional. I could see her approach the owner and he just turned his head away and ignored the situation and ignored us for the rest of the stay! (Up until then he was all smiles) he was the one who dropped the food down to us and couid clearly see the state of the fries but left her to deal with it. She came back with a ridiculous excuse the chef sent her down with (that it was whatever oil they got in that day that cause them to be black) but the tasted horrific! (Not my first time having sweet potatoe fries) she returned with only my fries changed to regular fries and my partner still had the burnt sweet potatoes on his plate!!!!! Ridiclous. we went to pay for our tiny burger and burnt fries, we paid full price! Our waitress and the owner (still) ignoring us. To put the cherry on top when we were leaving there hungry we then saw them serve PERFECT looking sweet potatoe fries to some other table! The Worst customer service and food I have ever...

Was really excited to try this place. But we arrived around half 3 so it wasn’t busy but staff were fairly lacking in welcoming us. We sat down to then wait for about 10 minutes for menus to be handed to us. Food itself was lovely but the bo town gravy tasted a bit odd. We both had upset stomachs afterwards so maybe it was reheated one too many times if it contained meat juices.

I wasn’t asked if everything was ok and if I wanted another drink which was annoying. I waited easily 15 minutes to pay the bill all the meanwhile new customers were waiting just as long for their order to be taken. I could tell they weren’t happy. I saw one of the chefs place chips into a bowl with his bare hands after rubbing his nose. The girl that gave me the bill didn’t even ask if everything was ok or if we enjoyed. For these reasons I have to leave it at 3 stars. I think the service aspect lets down the food.. it just needs some refinement because there’s a difference between being waited on and just having convenient sit down like the style in boojum. It’s one...

It's definitely the place to get a top-class burger in Galway!

There's two dining areas; the ground floor gives off an intimate small sit-down café atmosphere perfect for a couple whilst the upper floor has more space that suits a group.

The service was excellent, and the staff both pleasant , friendly, and helpful.

The food was phenomenal! I highly recommend the BóTown Burger with a side of sweet potato fries. Portion sizes were decent. Compared to other establishments, you get more quantity and quality for your money.

There are vegan options available from what I saw on the menu, and one of our group members had some and fully enjoyed their meal.

Good variety on both food and drinks available. No hard liquor is available. Mostly ales, cocktails, beer, ciders, and IPA.

Toilet available on the upper floor, it's spotless and well looked after.

The entire establishment was clean and well maintained.

Since our group was more than the table upstairs we're meant It's definitely a favourite and will...