The Charcoal Grill — Restaurant in Galway

Decent food. Yet the service was a horrible and a disaster.

From the start, the waitress who took our order had an arrogant attitude like she knew it all. She bragged about working there for over 20 years, then completely botched a basic order. We asked for two mixed doner plates (chicken + lamb) and two chicken doner plates. Instead, we were handed plain chicken and told it was mixed. Being from America, we trusted her — we don’t know this cuisine well. I ate what I was given, assuming it was correct. Later, we realized we never even got the chicken plates.

When we brought it up, instead of correcting the issue, the original waitress got defensive and rude, blaming us for eating what we got. Gosia, the server who brought the food out, actually admitted the mix-up and respectfully tried to fix it. Props to her. But the first waitress kept escalating and refused to take responsibility.

We went downstairs to ask for a manager and got met with two jokers in chef uniforms — one in red, one in black — claiming to be in charge. Instead of helping, they started blaming us too. One even tried to give us a lecture about how doner works. Man, no one asked. You’re a chef, not a customer service rep. Focus on the grill and let someone else handle the restaurant issues.

The worst part? They all kept blaming the mistake on the place being “busy.” It wasn’t. There were empty tables. And even if it was, that’s not an excuse. If you’re a professional, your job is to stay sharp under pressure — not to deflect your own mistakes onto customers.

And after all that, the waitress who offered us drinks “on the house” tried charging us at the end. Unreal. I have photos of the food and the staff. The food itself was solid, but the service made it a stressful, frustrating experience. 2 stars only because the kitchen did their part — the staff...

Ordered off JustEat, absolutely never again. It was 3 chicken wraps. I ordered at 5:55pm (payment proof shown) and it didn’t arrive until 7:52pm (proof also shown). Originally the delivery time showed to be 6:25pm. I was in the library until 6:40pm and I had to leave to go to a meeting in the hospital. The delivery time kept pushing back, and back, and back. We attempted to cancel the order on JustEat, didn’t work. Called up the restaurant in the hopes of switching the delivery location as the app wouldn’t let us do that, and when the phone was finally picked up (after multiple attempts on multiple peoples phones ignored), the man on the phone, I’ve never met anyone more useless and who clearly didn’t care about his customers at all. I politely asked him to change the delivery location, which he refused, saying he wouldn’t speak to the delivery person. Said I should phone them, I asked for a number to phone them, he once again did not help. He then suggested I cancel the order, and said that if I did that I wouldn’t get any money back, because the food was already made (this was at 6:40pm - phone call proof available but can’t attach due to Google privacy policies), and as I said earlier, the food didn’t arrive for another 1 hour 12 minutes after that, despite it “being ready”. And when it finally did arrive, dry, tasteless, extremely lacking in sauce, one side of the kebab was half raw onion which was not pleasant. My parents also called up the restaurant to try sort it as I couldn’t be on my phone during my meeting in the hospital, and the man was also extremely rude, dismissive and unhelpful to them. Never, ever again, would warn anyone away.

And please, please don’t think I’m the sort of person to complain about everything, look at my other reviews, I am a fair, if not overly complementary, reviewer. Just this,...

2.10 am 28/1/24 Terrible late night rude service from the Horrible Old Seagull Man that works there or owns it? I DO NOT DRINK my wife does, she waited in the car while I went in for food. The old SEAGULL man said they were closing in 5 mins when I ordered 2 large lamb shish and started chatting rubbish n complaining to the younger lads in turkish. The other younger men were sound and polite and went to work straight away no problem. And told me they are open for another 45 minutes yet!! I have to say The young fellas were great.... but then the old man went out with some food in a box smoking a cig , checked out my wife and threw the food next to my rented car so the seagulls flocked down and poop all over it. I went out straight away and stood by the car and my wife to protect her from this jealous old man smoking his cigarette and his flock of seaguls. I came back in and the old man tried to Overcharge the man in front of me who had had a few, 28 euro for a kebab. The man said thats too much I will give you 18 and told the rest in the shop watch this fella he would rob the eye out of your head... which made me chime in saying....Yes he probably would and I started to accost him for his behaviour saying how rude and disrespectful he is. He started to poop himself pretty quick. I paid took my food and left. Food was OK. Shish was OK. Chips were not. Only getting a bad review because of this HORRIBLE OLD...