Caffè Kimbo — Restaurant in Fiumicino

Today, while waiting for our flight, my wife and I stopped by your café to have a coffee and a quick bite. We ordered a focaccia, an Americano, and a latte.

The older gentleman working behind the counter handed us the sandwich after heating it for less than 10 seconds, then walked away. When I asked about the coffee, he checked a few previously brewed filter coffees, picked one, and simply added hot water. After I mentioned it was still cold, he finally prepared a proper one.

However, he then proceeded to serve the next customer without making the latte. After handing over their coffee, I reminded him I was still waiting for mine. Instead of using a fresh shot, he reused the old one without cleaning the portafilter and added milk that had clearly been reheated some time ago. Unsurprisingly, the latte was both cold and unpleasant, but I chose not to complain further to avoid conflict.

Later, I politely asked another staff member if they could properly heat the focaccia. Just five seconds later, the same older man came and removed it from the toaster. When I pointed out that it was still cold, he put it back and started muttering inappropriate words in Italian. His colleague began to laugh. I may be a tourist, but that doesn’t mean I can’t understand disrespectful behavior.

It was extremely disappointing to encounter such rude and unprofessional service at the end of what had otherwise been a lovely holiday in Rome. Please remember: the quality of your staff reflects the quality of your establishment.

I am attaching the receipt with the order details in case you would like to verify my account. I also hope that you have security cameras covering the area behind...

By far the worst experience I had. I do not write negative reviews lightly. The place was chaos, bad service, and horrible coffee. I waited in line for 20 min to order. Then I had to present my receipt to the sandwich guy, which took another 30 min. The guy was running one sandwich at a time, so slow! Then I had to hand my receipt to the coffee side of the cafe, which was actually worse than the last two. Chaos everywhere, people pissed about the wait. I got two DRY double cappuccinos. They were, and I’m not being dramatic, the worst “coffees” I have ever had. It tasted like left over coffee water and milk. Like you pushed the button on a keurig after someone already had a coffee off of the pod. We actually tossed them, even though we slept for 4 hours. They were horrible. The sandwich was fine enough but lacking (one small basil leaf and lacking in part of the sandwich, see photo) I know in Italy you order at the counter and then give receipts for each station, but this one was the most inefficient one I saw on my entire time. Even airport workers were...

Tried to steal our money.

Paid for 2 coffees, pastry and cold drink. The cashier gave us a few receipts and that was it. We weren’t told to hold onto it.

Tried to collect our coffee and presented the receipt. Got told ‘that’s the wrong receipt’. Despite just being served 2 minutes prior by the same lady and showing them our bank statement they still refused to give us our coffee.

A kind Italian man who had been in the queue behind us luckily offered to help. He explained to them we hadn’t been told to keep the receipt but he had seen us order it.

A shouting match followed with the manager called over as well as the security guard - all for the sake of 2 coffees that the lady had seen us order! If it was that much of an issue, they could have just checked the till, but instead made a huge issue out of it and were extremely rude.

We eventually did get our coffees - that we did pay for - but only after having an argument with the staff and manager as well as having a kind man also fighting our case in Italian.

Avoid at all costs, rude,...