Le Antiche Carrozze — Restaurant in Florence

As an italian that has been working in hospo his all life i am telling you: you can find something bettere easily, don't stop by, here's why: 1)service is worst than self service. i had to find myself a table, call the waitress that looked pretty busy and careless. the price on front menu for what i had was 11, on the menu she bought me was 12, she said that would be the price, finally i've paid 11 anyway. not her fault tho, busy lunch time i've seen just 2 waiting staff. 2) wi-fi dosen't reach 1,5 meters outside the door, guess they buried the modem somewhere in the basement? 3) had glass of house red, the most acid wine i had in 4 days around tuscany, with hindsight i'd rather drink water, BUT I WASN'T EVEN ASKED if i'd like any kind of water, even tap! 4) when i got inside to pay with card i've tried to pay in GBP on the eftpos machine coz otherwise my card would overcharge me a little for the change, but the lady just took my card and touch it, without even ask. I reckon she must be one of the owner and probably one of the most arrogant and rude person i've met in the industry. 5) 2euro charge for cover is kinda fair, and i know that on sunday (when i visited) most of bakery are closed, but i think in florence you can find some bakery to give you fresh bread, charging for yesterday's bread not really fair to me.

The only star i gave is actually for the food coz the pici with ricotta i had was actually tasty and even the food other patrons had looked nice, but as i've said, GO SOMEWHERE ELSE, and you'll probably find better service, better wine (house wine everywhere in italy is actually better than that) for same or even...

We stumbled across this place without researching beforehand for lunch. Quickly seated, bruschetta antipasta was quite good though overpriced at 10 EUR a piece. Our group of four each ordered an individual main dish, two of those came out first (pasta and risotto), about four minutes later another pasta came out so three of the four had their dishes. The restaurant was not busy as it was midafternoon so we patiently waited for the pizza to arrive for the fourth persons meal and the group had begun eating so their food wouldn’t go cold. After about ten minutes we flagged down a waiter to ask about the pizza and they went to the kitchen to check. They returned empty handed and said 1 minute, but ten more minutes had passed and the rest of the group had completely finished their food by the time the pizza arrived. The waitstaff was not apologetic at all. The mushroom risotto and pizza sauce was flavorless, the pastas (seafood and red sauce with burrata) were good. To top off a poor experience the waitstaff when charging us automatically charged us in USD instead of EUR which the receipt explains included a 3.5% convenience fee on top of the already unfavorable conversion rate. She did not provide the option and did it herself on the machine, clearly assuming we were tourists and would not notice.

Overpriced, hit or miss food, and terrible service that takes advantages of tourists to make a few extra bucks. Do yourself a favor and go elsewhere...

We went there today just to have some drinks. Before entering, we asked a staff member inside if we could sit down just for drinks. She said, “Yes, sit wherever you like.” So we chose a table near the entrance. Suddenly, an elderly woman waitress came over waving her hands and told us we couldn’t sit there because it was a table for four. We were shocked and confused.

We moved to a smaller table and again made it clear that we only wanted drinks, as we had already said before entering. The waitress gave us a cold look and treated us with clear disrespect. She brought our drinks with a terrible attitude. It felt like the only thing she didn’t do was throw them at us. It was one of the worst customer service experiences of my life.

Later, another couple came in and said they just wanted drinks as well. The same waitress mumbled and sighed behind their back. Truly unacceptable behavior.

It was a disappointing and uncomfortable experience. Staff behavior was unkind and unprofessional, making us feel like we weren’t welcome. Good service is just as important as food or drinks. Unfortunately, this place fails...