Hotel NH Collection Firenze Porta Rossa — Hotel in Florence

I had an unforgettable stay at NH Collection Porta Rossa in December 2024. The hotel perfectly combines historical charm and modern luxury, with exceptional service, a prime location near Florence's landmarks, and beautifully designed rooms. The breakfast buffet was outstanding, and the hotel's historic ambiance added a magical touch. I highly recommend it for anyone seeking a luxurious and authentic experience in Florence. Can't wait to return! Recommendations for the Staff at NH Collection Porta Rossa:

Ersilia (Receptionist): Ersilia truly stands out as an exceptional professional. Her warm and welcoming demeanor made my stay even more enjoyable. She was incredibly knowledgeable, accommodating, and went above and beyond to ensure all my needs were met promptly. Her genuine care and attention to detail left a lasting impression. She is undoubtedly an asset to the hotel, and I highly recommend her for any recognition or advancement opportunities.

Vincenzo (Receptionist): Vincenzo was attentive, polite, and always ready to assist with a smile. He offered helpful tips for exploring Florence and ensured my check-in and check-out processes were smooth. His professionalism and friendly attitude contributed to the overall positive experience.

Gianni (Restaurant and Bar Server): Gianni provided outstanding service at the restaurant and bar. His knowledge of the menu, attention to detail, and ability to anticipate guests’ needs made dining an absolute pleasure. His recommendations were spot-on, and he created a welcoming and relaxed atmosphere.

All Hotel Staff: The entire team at NH Collection Porta Rossa deserves the highest praise. Every staff member I interacted with displayed exceptional professionalism, warmth, and dedication to guest satisfaction. From housekeeping to the concierge, everyone contributed to making my stay unforgettable. Their teamwork and attention to detail reflect the high standards of this hotel. Finally, the hospitality at NH Collection Porta Rossa exceeded all expectations. The staff's efforts and commitment to excellence make this hotel a standout choice in Florence. I highly recommend the team for their exceptional service and dedication.

Ersilia at reception provided outstanding service with her warm and attentive demeanor, making my stay exceptional. Vincenzo was polite, helpful, and ensured a smooth experience. Gianni, the restaurant and bar server, delivered impeccable service with great recommendations and attention to detail. The entire hotel staff demonstrated professionalism, warmth, and dedication, contributing to an unforgettable experience. Their exceptional hospitality makes NH Collection Porta Rossa a standout choice...

If we are ever fortunate to be in Florence again, we are absolutely staying here! The NH Collection Firenze Porta Rossa was everything I could have dreamed of. Staff: Extremely friendly and professional. Smartly dressed, professional, calm, friendly demeanor, helped with directions and recommendations, and happy to talk about the hotel's history when asked. Let me practice my Italian quite patiently! Ambiance: That classical old-world charm you are hoping for when traveling to Florence. This hotel is thought to the the oldest in Italy, because of its 13th century tower (a special suite, which was occupied when we were there, otherwise they would have given us a tour). Also won an award for best renovation, and I can see why! Seamlessly tying in old and new to provide a comfortable, beautiful, and historical experience. Comfort: The room was spacious, bed super comfortable, ceilings, beautifully vaulted (might have been a unique feature of our room), linens clean and comfortable, beautiful armoire for storing my clothes. Breakfast: BEST breakfast in all our Italian travels! Would stay here again just for the food! Beautiful dining area, but even more beautiful food presentation- delicate, yet extensive. I got my own teapot for my morning tea! With mix-ins like ginger, lemon, and mint. Just absolutely classy. Many options and very luxurious. Location: maybe 6-8 minutes from the Duomo, and that Cathedral (and the baptistry), and equal distance from the river, maybe 10 minutes walk to Ponte Vecchio. Short walk anywhere, really- we allowed 12 minutes to get to L'Accademia (the David) and that was plenty. Part of Florence is the ease of walking, and this hotel was absolutely in the center of it all! Great part of town.

Overall, our favorite location in Italy, we are so pleased we chose this hotel, and only wish our trip...

If you are parents and travel with kids and want a separate room next to yours for them, BE AWARE and don’t fall into this trap!!!! We travel with our kids and always get a separate room for them, either connecting or adjacent with a private corridor. So far we have travelled with them for 7 years and have had very good experiences. At this hotel they gave us two rooms and a private corridor. They said the kids room is an interior room charging us over 425 Euros per night. We checked into our room upon arrival and were pleased and it looked exactly as shown on the website. The kids room was made available to us 4 hours later at They at 6p.m. This room is terrible because it has a huge window without any screen or glass inside the window frame. It is completely open and there is not even a screen on the rooftop or below the room. From the roof this opening birds and insects and such can come right into the room. Additionally, it is dangerous for kids without anything to protect accidental falls out of the window. Besides theses dangers and inconveniences, in the 100 degree Fahrenheit heat, it’s impossible to leave it open and must use the heavy wooden shutters closed so the heat and critters don’t get in. Once the shutters are closed, the room has absolutely no natural light coming through and it feels like being trapped in a solitary confinement prison cell!!! On top of this, the air conditioning in the rooms are not working because the temperature is controlled not by the room occupants, but by the hotel which is a feature more seen in much cheaper hotels. The staff, albeit courteous, had no ability to correct this and we felt trapped. DO NOT BOOK HERE. Plenty more options nearby within...