Loggia Roof Bar — Restaurant in Florence

I arrived in Florence today, and was excited we were able to get a reservation on this rooftop bar. We were hoping to get cocktails and soak in the view before dinner. We were seated and blown away by the sight. Unfortunately, the great experience ended there. We placed our order (two cocktails and a sparkling bottle of water). The water came but 40 mins later no drinks. The server never checked in nor could we find anyone to help us. After finally locating him and explained the situation, he appeared confused and asked us wasn’t the drinks already served. Without much explanations he ran back and came to tell us it is being made (all other tables came after us were served). We tried to explained we have a dinner reservation soon and would not be able to chug a full cocktail as we didn’t anticipated this incident. This server spoke to an older gentlemen (server). Frankly, we felt dismissed. After much deliberation, my friend and I decided we should just pay for the drinks that “are coming” and leave. After asking for our bill, the same server told us to go in and pay (no bill). When we about to leave, the older gentlemen (server) appeared and handed us the €3 for our water. We headed inside to pay. I mentioned to the lady manning the register of our experience. At last, the first person to apologize. At least she was genuinely sincere in her apology. But, it was too late. Both male servers failed to apologize nor assist us. The service is terrible. I guess I’m glad they waive our €3 bill? Frankly, a free cocktail would not rectify it because the hope of a nice experience was crushed.Luckily, our dinner was wonderful. I would not recommend this bar especially when Florence is filled with great cocktail bars and restaurants.also, not the...

Disappointing. This place was recommended to me, for our first visit to Florence. I had high expectations based on the photos of the website and some reviews.

I booked a table months ahead for our group, for a special occasion.

First we were not given the table we asked for. We were seated at the very back corner of the balcony.

We had arranged to have the set Oltrarno menu for €35 per person.

The meat and cheese board was delicious, however the sandwiches were very disappointing. The bread was old and dry, and they had a thin slice of salmon on one set, and the other set had a thin slice of Turkey. That’s it. Nothing else on the sandwich. Both very dry and tasteless. The salad was very average, mainly a bowl of mixed tomatoes. Most of us couldn’t eat it or finish it.

My drink was forgotten and my husband had to go and look for the waiter to remind them. The staff never checked on us after serving all our drinks and food. They never asked us how everything was or if we needed anything else.

The price of €35 per person, for what we received, was not worth the price.

I am very disappointed as I planned this occasion a long time ahead and we all had high expectations as it was highly recommended, especially as it was our first time in Florence. I was let down and everyone did not enjoy the evening the way I wanted them to.

I wrote to the bar privately about our experience but they did not even offer the courtesy of a reply.

Don’t waste your time...

The view is very nice and I think that's what the bar is known for. We ordered 2 cocktails, which were actually almost undrinkable and costs about 15€ per drink. Of course, everyone has different tastes and preferences. We got the cocktails after about 10 minutes and a few snacks (olives, crackers, etc.) that we asked for. So far, everything was fine except for the taste of the drinks. At 10.15pm we were informed again that this was the last round as the bar was closing.

At 10.45pm we were told that they would be closing soon and we were given the bill. At the same time the snacks were taken away which were still as good as full as well as the drinks. At 10.50/55pm we were then asked to leave as they were closing. The lights on the terrace were turned off beforehand. The waiter was waiting a few meters away from our table so that we could really leave. Our drinks weren't even half empty yet. I find this anything but customer-friendly, which I find very unfortunate and outrageous. Of course we weren't the only table but there were definitely 5-6 other tables occupied, and their drinks were still half full. We were then asked to pay the bill inside. We did so and left the drinks half full. This experience was a real shame and very bad. I won't visit this rooftop bar again. Outrageous...