Volume — Restaurant in Florence

Volume in Piazza Santo Spirito is the kind of bar that defines Florence’s cool local scene. We stumbled upon it after dinner and were immediately drawn in by the music and buzzing crowd. Inside, it’s artsy, a little grungy, and very authentic. There’s mismatched furniture, funky art on the walls, and a laid-back staff that makes you feel at home. The cocktail menu is straightforward, with classics and a few creative options – my gin basil smash was fresh and spot on. Prices are very reasonable (€8–€10), and the crowd is mostly locals and art students, which makes for a fun and vibrant atmosphere. The piazza outside is always lively, and it’s a great place to people-watch with a drink in hand. No pretension, no frills – just a genuine, good-vibes bar that feels real. Definitely one of the more unique finds in Florence. If you're tired of fancy spots and just want to chill somewhere that’s full of character, this...

I’ve never been treated so poorly in an establishment as I was at Volume Florence. I came in with my elderly mother, who loves music, and we politely tried to play a few notes on the piano—something that is typically welcomed in venues like this. However, the bartender, Mike, was shockingly rude. Not only did he abruptly tell us to stop, but he also insulted my mother, speaking to her in a completely disrespectful and demeaning tone. It was humiliating and uncalled for.

This kind of behavior is completely unacceptable, especially in a city known for its culture and hospitality. If you value kindness, basic decency, or any sense of warmth, I suggest you take your business elsewhere. Volume might have a trendy vibe, but the attitude—especially from staff like...

I’ve been going to Volume almost daily for months, and I can say without hesitation that the staff — especially Mike — are some of the kindest, most professional people I’ve encountered in Florence. This review feels wildly out of character with everything I’ve seen.

Volume is a creative, lively space — but it’s also a working venue, not an open piano bar. The staff are there to make sure the experience stays enjoyable for everyone, not just one group. I’ve seen Mike handle situations with patience and respect — including ones that could’ve easily escalated.

If you’re looking for warmth, culture, and genuinely good people, this is it. One dramatic review doesn’t reflect the reality...