Terrazze Michelangelo — Restaurant in Florence

Upon reading my receipt I noticed there were 3 items added into my bill even though I didn't pay for them or get served any of them. At the end I heard the guy review what we ordered. I stopped him and told him that we didn't order the following thing he said, he removed and we got our money back. When we left the place, I noticed that there were still more things that we didn't order. It was too late to go back, so we ended up paying an extra 25£. On the upside, the food was amazing. Every other little detail towards a good restaurant, not so much. I ordered the Genevese Pizza. Absolutely amazing pizza, possibly the best I've ever had cause I mean come on, it's Italy. But my pizza was served burnt on the edges, served without being cut. I had to cut it with a terrible knife. You're sitting outside in the hot weather hearing the loud non stopping noises of Italian cicadas. Got served a salad in a large bowl. Nothing to scoop the salad with except a small spoon or fork if you want to share the salad with the rest of the table. That leads me to the fact that we never got plates unless we asked for them, I'm talking about small plates to eat the bread that you get served first with. Which by the way came in a cardboard bag. Was rock as a rock. All in all this restaurant lacked detail, the small things like refilling salt and pepper shakers before serving them to us, maybe serving us some small plates with no question and maybe even the frizzy water being actually frizzy. The only reason me and my family ate here is cause the ratings on the restaurants near it,...

The worst service I've encountered. Arrived around 17:30, we were ignored with staff walking by us, about 7 minutes. We were told they were not open by the lead person and to sit down and wait for 25 minutes. At 18:00, we again were ignored waiting for a table. The same guy said "one second" turned into 10 more minutes. We were seated and again ignored as staff were walking by us until one finally decided to stop and ask us for our order, about 10 minutes later. At this point I decided not to order anything. Pizza was brought out to us but not sliced. A guy took it back to get it sliced and it came back over 5 minutes later by a different staff member. Then getting the check was also a hassle as we asked one staff member for the check and he never appeared and then asked the lead person and again never appeared. About another 15-20 later, the lead person noticed we're still sitting there and said again "one second", I couldn't help but replying "we've heard that one before". I've had better service getting a colonoscopy than from this place. I wish anyone going here better service than what...

We were invited to a birthday party and the aperitivo costed 22 euros per person, I was not able to make it for important family reasons presented it self at the last min.

The establishment insisted that my boyfriend paid for me despite me not being there and he could not get them to listen to him.

As it was a birthday party a friend of his payed in advance before his arrival , as they realised I could not be there he requested the money immediately, when he asked to get my share reimbursed they said that it was not possible.

I work in Food and beverage myself in Florence for the past 20 years and let me tell you that the way this place conducted itself is a pure demonstration of How to take advantage of customers and mind you my boyfriend is Deaf and so were the people in this party. Take your money else where .

I am writing in...