Il cappellaio matto — Restaurant in Milan

Avoid this restaurant at all costs – waste of time and money with terrible service and rude staff.

Our evening in Milan was completely ruined by shockingly poor service. I ordered the 15 Euro combo special, and was advised that I could choose the vegetarian pizza however, since it wasn’t a part of the special it would be 2 Euros extra so I agreed. When the pizza arrived it was missing ingredients, and when we asked for it to be fixed, the waitress, Carolina,came back to say that the chef refused. I stated that this was not right as they were charging 2 euros extra but left ingredients out. So I returned the pizza as the rest ate.

Midway through my friends meal, our waitress, Carolina, came to tell us we needed to pay. Which we told her we will do once my friends are done eating as we planned to order more drinks or see what else I could eat. A few moments later, a different waitress (no name given), short, Asian and with glasses came to our table, abruptly told us we had to pay immediately because “certain tables need to pay when they sit down.” Moments later, she was shouting at us as we told her we will pay once my friends were done eating. This waitress was interrupting me while I was speaking and pointing her fingers in my face, stating that all restaurants in Italy require payment before patrons eat. Completely incorrect, we dined at various restaurants that weekend and none of them required this. She proceeded to slam the bill on the table, shouting “JUST PAY!” and claiming there was no manager when we asked her to please bring the manager if it’s an issue. We proceeded to ask the tables around us if they had to pay before they ate and they said, no.

After storming off, a third waitress (no name given, but was helpful) appeared and we explained to her what happened and asked for the manager. She was polite, but came back with the same answer of there not being a manager. I expressed my concern regarding the pizza with missing ingredients and 2 euro extra charge. This waitress advised that the image on the menu is just a picture and the pizza won’t look like that. How does this make sense? If an ingredient is listed on your menu and on the picture, the establishment should honour this. We eventually packed up after staff repeatedly refused to let us speak to anyone in charge, and the waitress who shouted at us conveniently “went home” when we had asked for her to come apologise.

We asked for the manager 5 times and every time we were met with an excuse. It is highly unlikely that there was no manager on duty on a Saturday night during the summer tourist season. We could also clearly see that the waitresses kept going to report to their manager who not once came to sort out the issue. Instead they hid the waitress away who treated us so appallingly. Not only that, the bartender was shouting and swearing at us, telling us to leave.

We only wanted an apology before paying, but instead of taking accountability or rectifying the appauling behaviour, they sent security to intimidate us and pressure payment, we then explained what happened to the man named Adam, he said they are aware of the rude waitress’s behaviour and “they promise she won’t be there the next day”. To make matters worse, the bill had multiple errors and had to be corrected three times during this entire back and forth, only to still overcharge; making me pay in full.

Our other friend was also charged extra for her sides even though it was supposed to be included in the combo deal. They conveniently removed the board with the specials when we challenged all of this.

When an establishment messes up, the right course of action would be to try fix the problem. Instead your staff chose to shout, intimidate, blame and treat us as if we were in the wrong. This speaks volumes of your work culture and the calibre of people you employ.

Appalling behaviour, complete lack of professionalism, and zero respect...

Avoid this restaurant – terrible service and rude staff. This restaurant has an amazing atmosphere, which was what initially drew us to it when we walked pass earlier, but unfortunately our evening in Milan was completely ruined by shockingly poor service. My friend’s vegetarian pizza arrived missing ingredients, and when we asked for it to be fixed, the waitress, Carolina,came back to say that the chef refused. There was no alternative offered, leaving her without a meal while the rest of us ate.

Midway through our meal, our waitress, Carolina, came to tell us we needed to pay. Which we told her we will do once we are done eating as we plan to order more drinks or see what my friend could eat. Few moments later, a different waitress (no name given) came to our table, abruptly told us we had to pay immediately because “certain tables need to pay when they sit down.” Moments later, she was shouting at us as we told her we will pay once we were done eating. She proceeded to slam the bill on the table, shouting “JUST PAY!” and claiming there was no manager when we asked her to please bring the manager if it’s an issue. After storming off. A third waitress (no name given, but was helpful) appeared and we explained to her what happened and asked for the manager. She was polite, but came back with the same answer of there not being a manager. We eventually packed up after staff repeatedly refused to let us speak to anyone in charge, and the waitress who shouted at us conveniently “went home” when we had asked for her to come apologise.

We only wanted an apology before paying, but instead of taking accountability or rectifying the appauling behaviour, they sent security after us to pressure payment, we then explained what happened to the man named Adam, he said they are aware of the rude waitress’s behaviour and “they promise she won’t be there the next day”. To make matters worse, the bill had multiple errors and had to be corrected three times during this entire back and forth, only to still overcharged my friend. Making her pay in full.

Appalling behaviour, complete lack of professionalism, and zero respect...

Premetto che purtroppo siamo rimasti seduti un'ora e quarantacinque minuti per il menù da 12 euro a persona (x 4 persone) che comprendeva 1 drink, stuzzichini e giropizza. Il motivo uscirà da sé. Il locale è particolare e piccolo al punto che all'interno (dove eravamo noi) a malapena si potevano spostare le sedie per sedersi, i tavoli sono praticamente uno attaccato all'altro. La porta che dà sulla strada sempre aperta e il locale non riscaldato, per cui a dicembre era molto freddo e in tre persone ci siamo dovute rimettere i cappotti. Tutto ciò non ci ha dato fastidio in quanto sono problemi che, seppur risolvibili, sono dovuti a cause di forza maggiore. Sebbene il locale fosse ancora vuoto perché siamo entrati presto per fare un aperitivo, dopo esserci seduti abbiamo dovuto chiamare almeno 5 volte le cameriere solo per farci portare i menù e altrettante per poi ordinare (dovevamo almeno scegliere i drink). Dopo circa 15/20 minuti sono arrivati i taglieri con delle porzioni oneste, mentre per i drink (4 cocktail + 2 coca cola) abbiamo dovuto aspettare ancora (i fritti erano ormai freddi). Non appena abbiamo iniziato a mangiare, tempo letteralmente due minuti, ci è stato chiesto di pagare subito. Siamo rimasti un po' basiti e ci è sembrata una richiesta anche abbastanza scortese in quanto, dopo tutta quell'attesa, ci viene chiesto di saldare il conto non appena si inizia a mangiare. Nonostante ciò, abbiamo pagato tranquillamente e abbiamo atteso che ci venisse portato lo scontrino. Devo dire che la qualità dei prodotti non era pessima ed era tutto amabile. Certo, i cocktail erano vagamente alcolici e i fritti risultavano molto pesanti per via dell'olio, ma non potrei dare una recensione negativa per una cosa simile ad un prezzo del genere. Il tempo di mangiare e bere, altra gente si era seduta, tutto molto carino ma ci stavamo chiedendo quando sarebbe arrivata la pizza! Eh si, perché noi ci eravamo seduti proprio con l'intento di mangiare una bella fetta di pizza calda come ci aveva proposto il ragazzo fuori. In tutto ciò era passata un'ora, per cui abbiamo chiesto quando ci sarebbe arrivata l'agognata pizza. Inizialmente ci risposero che il giro ancora non era iniziato, ma nessuno ci aveva detto che c'era un orario! Però DON'T WORRY, inizia proprio tra 5 minuti! Per cui abbiamo aspettato...invano perché dopo 15 minuti abbiamo chiesto di nuovo per la pizza e ci dissero che c'era troppa gente da servire (il locale si era effettivamente quasi riempito e anche fuori era pieno, ma poche persone avevano taglieri e/o stuzzichini). Dopo 10 minuti abbiamo chiesto nuovamente se stesse arrivando la pizza, anche un po' stufi perché abbiamo iniziato a sentirci presi in giro dato anche il fatto che chiamavamo le due cameriere e nessuna delle due si avvicinava. Alla fine abbiamo chiesto se fosse possibile almeno avere lo scontrino che stavamo aspettando da quando avevamo pagato, ma ci viene detto che ci era già stato consegnato. Quindi ci siamo alzati e alla cassa abbiamo chiesto nuovamente lo scontrino perché a noi non era stato dato. Ci è stato risposto che avremmo dovuto parlare con il proprietario, un ragazzo che una volta vista la scena ha preferito uscire dal locale. Ci siamo lamentati con lui che, con fare arrogante, rispose che non era un suo problema se non avevamo mangiato la pizza e che non avevamo lo scontrino perché probabilmente ubriachi. I miei genitori sono astemi da sempre e per questo avevamo ordinato le due cole. Di scontrini non ne fanno. Dopo una discussione a senso unico (tale persona ci ignorava senza risponderci o guardarci in faccia), la ragazza che ci aveva serviti è uscita con uno scontrino fatto un minuto prima, con un altro importo, solo per mandarci via...

Invece per la pizza...beh, è talmente leggera che sembra di non averla...