Steam Factory — Restaurant in Milan

The bar has cool decorations but other than that the service is unexplicable. We were two people, I wanted to enjoy the Italian aperitivo but my friend had a stomach ache so she got a coca cola, I wanted a cocktail and they suggested the 15€ free buffet so I got that. They brought the bill to pay right after seeving us the drinks and they charged us 15€ for the Coca cola as well !?! We asked why and she said that one person can’t get the buffet and the other not .. what?!? if that was the case they should have told us ahead .. as a result they forbid me to eat again from the buffet .. even though we never shared the food .. so basically I paid 15€ for a 5€ drink and 4 tiny appetizers that I put in my plate from the buffet cause I thought unlimited meant I can go back .. this place is a tourist trap...

The worst place ever… took more than 20 min to get a drink, we ask for a water and the waitress a young lady with glasses and she said they are making the water… like really do they extracted from the ground? the tables were so close than we almost share with the other group next to us.. we were looking to pay with card because of cause the most common method of payment and the lady said: our POS not working so you have cash? Of course not because there were not signs of only cash. She said please wait don’t run away? Like who did she think what kind of people we were? I felt insulted not my fault you don’t have the enough personal to serve your drinks and nor capacity to handle payments. The lady came back with an attitude to take the payment and I was like really?...

set your expectations low(er than I did) Very flashy eclectic atmosphere to help distract from the lack of service and poor quality food. Disregard the menu out front, you'll find a decent salad, one or two pasta, potatoes in a variety of styles and lots of fried food, some of which will be cold! Pro: the salad was decent, the feta and olives were good, greens were acceptable, tomatoes were beefsteak and bland. Fried potato wedges were good when fresh! Charcuterie meats and cheeses were good. Cons: service is slow, you only get one drink included (which makes the price not worth it IMO), pasta was garbage, lasagna had mayo on it???, everything fried except the potato wedges was meh to awful. Menu options are not all available. Communication is...