Caffè Roma Antica Enoteca — Restaurant in Rome

Worst experience during last 5 years of travelling. (Not related to the quality of food - it was pretty good.) Staff is absolutely disorganised. We tried to order 4 focaccia at the counter. The guy told us, that if we want to eat inside, not take-away, we should sit down and make an order from one of the waiters. "Ok"-said we, went to our table, made an order(instead of focaccia - 2 sandwiches and 2 bruschettas). After 5 minutes they brought us 2 orders - one from the guy at the counter and one from the waiter! Obviously, we didn't eat both of them and sent the second one back. But when it was our turn to pay, they charged us not only for things that we ate, but also for bruschetta, which we did not eat! And the main manager or the host himself(whoever it was) told me, that I should pay - or he calls for carabiners. I've never met this kind of attitude anywhere else - thank you, Italy, thank you, Rome! Just to be fair, I have to mention that half of the second order - sandwiches - they didn't include - apparently, those could still be sold to some other unfortunate tourists. Bruschettas we took away - obviously, leaving them there after paying for them would...

Manager wants to know about our experience so here it is: we came here as tourist and were treated horribly. The server ignored us for the most part and the little interaction we had with her was filled with impatience and frustration on her end. I tried to order a smoothie for the hot day a s she replied that they didn't have smoothies. I pointed out the sign in the front with pictures advertising said smoothies and she rolled her eyes and walked away coming back with the exact thing she said they didn't have. No apology, no remorse and generally a snotty attitude for simply trying to order something they advertised. We tried to get our bill from her several times but she kept ignoring us or forgetting. We waited for 45 minutes...we didn't even get food. Finally another woman brought out our bill and apologized. Simply put, in our experience this cafe was a tourist trap for people that don't...

Appalling. Terrible quality of food, even for a casual eatery. While I am quite used to relatively poor service (and food quality) in Rome’s tourist areas, this experience was really below satisfactory. The waiter seemed almost bothered that we made him serve us, unmotivated, poor communication (and no apparent desire to be of help). 20mn after we order he comes out to inform us that what we ordered wasn’t available, barely an apology, doesn’t bother bringing a menu so we can chose something. At the end he still change us for the expensive fish that he had ran out of. Mistake? Maybe, but more likely the mistake came from the lack of care or desire to deliver decent customer service. Oh well… this is Rome and it’s restaurant scene I suppose. Having a clean toilet would have also made the experience...