Starbucks Stazione Termini — Restaurant in Rome

I had a very unpleasant experience at this Starbucks location. I asked politely for a bag for my coffee, and the waitress with curly blond hair responded by saying, “Next time, tell first.” It wasn’t just what she said—it was how she said it. Her tone, facial expression, and eye contact were very disrespectful. She looked at me in a way that felt demeaning and dismissive. I want to be clear: this isn’t just about customer service. It’s about basic human respect. No customer—or any person—deserves to be treated with such an attitude. I hope the management takes this seriously, because this behavior is unacceptable and reflects very poorly on the store.

On a positive note, the male staff member at the counter was very kind and professional. I appreciate his service. It makes me even more confused why the blond-haired waitress treated me so badly. Please address this issue before it affects...

I had a negative experience with an employee named Fede at this establishment. During my first interaction with her, I unintentionally went to her register while she was closing up. She rudely instructed me to move to the next register. Additionally, when I was picking up my drinks, she yelled at me to come get my receipt. I observed her treat another couple differently based on their race, which made me uncomfortable. When I addressed her behavior with her and her manager, she attempted to justify her actions by assuming I did not understand English. As an Asian person who is fluent in English, I found her behavior offensive and discriminatory. Starbucks, please do better. This was my first time coming to Italy and I was absolutely blown away by...

The staffs charged me for a choco straw and later didn't even give me. Everyone after me got their orders but they started to prepare mine only after i asked them. The staffs were sweet but then they forget things easily. And i saw them preparing my drink and they didn't add the choco straw and later told me they mixed and it was a complete lie anyway i did paid extra for my straw again just to not make any scene because they looked new. But if it repeats again I'm sorry the manager must take...