Pizzeria Fratelli La Bufala - Trieste — Restaurant in Trieste

Once we arrived we were told that due to lack of coordination, there was a chance that the pizza would arrive earlier than the rest of the food. However, our pizza was simply forgotten and hence didn't arrive at all! No waiter noticed it even after we had waited for a long time and were done eating the other dishes. We had to reorder the pizza two more times before it would arrive even though the other tables (with people that arrived after us) already had their pizzas and dishes way earlier than us. When we complained the waiter said that "it wasn't his problem" and that "he wasn't a robot". The restaurant owner couldn't care less, he simply said it was a "small inconvenience". No one owned up to the mistake that was made and instead tried to find excuses and more excuses (even contradictory ones). We also had to wait a long time to get the cheese for the pasta and were actively ignored by the waiters when trying to order in different occasions.

The problem was not their mistake (which, btw, could've easily been solved) but the overall unprofessional attitude...

Stay away from this restaurant

In all my years of travelling ….travel industry wholesaler for over 30 years I have never walked out of a restaurant anywhere in the world until today

After waiting a long time having to grab my own menu …..I asked a question about the wine and the waiter was so rude….refused to answer

I am so upset as my father is from Trieste and he would never speak to anyone that way as there was simply no reason - perhaps the person concerned needs to step away from the hospitality industry as clearly this is not his forte

But he did me the biggest of favours….as I left his restaurant and went a few down to Al Barattola where the staff was kind the food was good and guess what ? I asked a question and they were happy to answer it

There is a reason why there are few at this restaurant and a line at Al Barattole - simply they are polite to their customers and their food is good too

Do not waste...

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