Salamoia Gelateria Naturale — Restaurant in Unione dei Comuni Valdichiana Senese

Extremely upset with this place. We were dining in a nearby restaurant and found this highly rated gelato nearby and decided to drive to the shop. First of all, the ice team is extremely disappointing. Read some other reviews on how the pistachio and coffee flavours were a miss and indeed they are. We went to a few gelato places in Florence that are way authentic in flavour than this place. Doesn’t taste like they fully use real ingredients as you can taste the artificial sweetness in all flavours we got: pistachio, coffee, hazelnut and apple kiwi. Granted, the portion isn’t as small as others reviewed but given the bad quality, I threw it away after a few scoops.

Lastly, in our efforts to get to the shop within the old town, we unfortunately trespassed into a ZTL tone (parking zone that’s only allowed if plates are registered) and when got to the shop and asked the staff is there’s anyway we can seek help as shops can register plates, the staff very rudely decline with two consecutive “NO”. Admittedly it’s our fault that we didn’t attend to the local signs as foreigners, and we weren’t necessarily hoping for the best outcome from the store either. But as a store staff/owner, it’s basic manner to show some sorts of kindness and respect to the consumer instead of treating us with a cold and hard “no” and not wanting to have any further conversation.

All in all, if you are stopping by I wouldn’t recommend this place. If you are even thinking about making an effort to go, don’t as the quality and the traffic are not worth it.

To further respond to the owner:

1. the mere fact you said what the customer wrote was * and use that word to that extent shows the lack of basic manner as throughout my review, I didn’t lash out on anyone or your store personally, and I in fact admit that it’s our fault that we didn’t attend to the ZTL and wasn’t necessarily betting on the stores help as it was out of anyone’s control
2. throughout our trip in Italy and really in many small towns, we came across folks who don’t speak English at all and were more than normal to at least showing willingness to help, not to mention this is to a customer. And from our observation of the staff interacting with other local customer, it wasn’t very friendly either.
3. lastly, to your point on pricing, yes we all agree it’s not overly priced as stated in my original comment and I also mentioned the sizes actually not small, but the taste was very artificially sweet but just not worth the time and...

We spent 2 weeks in Tuscany trying gelato in many different towns, and this is our favorite gelato, alongside a well renowned gelateria in San Gimignano. The gelato itself was so smooth and creamy and the flavours were spot on. We especially liked: Mandarin. This was SOOO good! It was actually creamy, not a sorbet. The flavour was sweet, but not too sweet and had little bits of caramelized mandarin in it. Even my husband who normally doesn't like fruity flavours absolutely loved this one! Mint and milk. Made with real mint leaves, no artificial colours or flavours. The milk aspect was a genius touch, to balance out the naturally strong mint flavour. We went twice and the man working there was friendly and helpful, and allowed us to taste flavours before buying. Highly...

Chiesto un Frappè (loro lo chiamano milkshake) nocciola e pistacchio possibilmente con non troppo latte perché lo desidero più denso, la gelataia mentre le sta ormai aggiungendo nel bicchiere mi risponde “sono solo due palline” (di gelato) e qui vi domando: se ti dico che lo voglio denso ma tu sai che puoi mettere solo due palline me lo dici giusto? Quindi professionalmente potresti consigliarmi del semplice gelato prima ancora di mettermi nella condizione di non poter più tornare indietro perché tu nonostante la mia richiesta hai deciso di fregartene e farmelo lo stesso a tuo piacimento giusto? Ma andiamo avanti. Mentre lo vedo fare mi rendo conto che il colore è per forza di cose bianco, le dico guarda se è questo ti ordino qualcos’altro… Ovviamente fa finta di non sentire e non contenta dopo che me lo da ha anche il coraggio di chiedermi com’è, la risposta è naturalmente che non solo il livello del frappé supera di poco la metà del bicchiere, ma malgrado il poco latte è anche non liquido, DI PIÙ. La nota da ridere in tutto questo è la seguente: “Eh ma dipende dai gusti… se lo fai tutto nocciola per esempio rimane più denso.” Ora: io non faccio la gelataia di mestiere e menomale nel suo caso ma bevo frappé da anni e la questione è una ed è molto semplice: con 2 palline di gelato non potrà mai venire denso. Gusto quasi impercettibile, costo? 4 EURO, perciò capisco che Montepulciano non pulluli di gelaterie ma per una cosa simile lasciate perdere davvero, io 4 euro li spendo e anche volentieri quando scelgo di prendere un frappé in gelaterie ARTIGIANALI attenzione dove il pistacchio è veramente di Bronte dal retrogusto salato e dove il gelato dentro te lo mettono per davvero,...