HINABE-火鍋- — Restaurant in Hakuba

I had texted the chat on google search result and wasn’t really hoping for a reply but the response was prompt and I was able to get a seating for the same night. It was lovely being greeted by such friendly and polite staff upon arrival. Food was super fresh and the seafood stands out despite it being part of the set. Wish there was an entirely seafood course as the scallop, prawn and cod fish was excellent. The pear sorbet dessert was an absolute delight and such a great palate cleanser! We both had the chicken soup which was a little on the salty side but we added some water to it and it was ok.

Kudos to the staff who were so gracious and kept their cool throughout service, despite having a table of 12 rowdy Australian men spewing vulgarities as they progressively got more drunk. We finished our meal as quickly as we could as they were getting loud and aggressive. But full 5 stars to the staff who kept the service fast, calm and welcoming to all.

Highly recommend this hotpot place which is the perfect dinner to have after a day on the slopes. Hearty, warming...

Great Hot Pot especially to have during a cold winter's night. Group of us had the premium beef sets which we thought is the best choice. The beef tasted better with the hot pot in comparison to the pork. The spicy soup (mala) was great and white clear soup was good too. Sufficient amount of food inclusive of apple sherbet sorbet for dessert. It was decently price for the set meal and sake was good too. Highly recommended and may be advisable to make...

Initially accepted our booking over the phone, but later refused to give a table only after we arrived (due to staff miscommunication). The staff acknowledged that they got our booking and we were on time but the place was overbooked. They could not offer us a table even if we agreed to wait for one hour. Staff were impolite and didn’t even apologize. Hotpot looks normal and you could easily get from...