Kusatsu Yubatake Manten — Restaurant in Kusatsu

ZERO star instead of one.

I never go to a restaurant with such TERRIBLE and POOR service and the male staff even pushed me when I was in the queue!

There is no any guideline for the queue and 100% not friendly to any non Japanese guest. We joined the line at 16:50 but we were told only reserved people were going in first at 17:00 and asked us to wait on another line because we did not have reservation. That was fine and we accepted. When there was almost our turn to enter the restaurant, the male staff asked about the reservation again and said if you dont have reservation, you had to GO OUT. I tired to use translator to explain with him that was the staff asked the guest without reservation to wait in the line. However, he refused to comminicate to us and even pushed me for several times and spoke rudely in the stairs. I wont recommend any tourist come here if you want to experience the poor service! He also not respect to female guest with...

Full disclosure, I initially gave a 5-star review for the free beer, which I almost didn't get. You have to tell the server at the end when you're paying the bill for the free beer. FYI: I don't think they actually tell you to give a 5-star review, just a review but I think most people feel obligated to give 5 stars. I think 4 stars is a fairer assessment.

The food was pretty good, the selection was nice and the vibe was not bad either. The steamed rice dishes (kamameshi) were very good but everything else was just good or slightly above average. The service was probably what pulled down the rating a bit in my opinion. Like not telling us about the dashi that we have collect in the middle of the restaurant. Granted, they were very busy but still could give us a quick explanation or even put up a sign or something.

Overall, not bad but not as good as what the ratings...

The queuing is disastrous. Our group, with kids, arrived at 4:50 and lined up as first five or six customers. A male staff came out asked for our number of people, then after a while he said something in Japanese, then everyone behind just jumped the line and rushed to the door. Another tourist which is the first in line also shocked. Then about another 15 min, a female staff came out again and said something, then another round of jumping line occurred. I and the tourist went in and checked what happened, everyone there were lining up getting a queue ticket. We both got a ticket but I threw away immediately. This place did not respect and care non-Japanese speaking customers at all, so don’t if you don’t speak Japanese, don’t bother to go. We went to a store a few steps away to enjoy beef sukiyaki,...