My friend and I went to this restaurant to celebrate her birthday. I made a reservation about a month ago, upon arriving the restaurant we were informed that due to the end of the year there will be a 10% service charge added to our bill. When we sat down waited for a while, no server came to the table to assist. We rang the bell several times but got no response. Finally my friend got up to get their attention, when the server finally came we made the order and then was informed that on top of the 10% charges because it’s the weekend there will be another ¥880 charge. By this time I’m already pretty ticked. The service is really bad right off the bat, the table was dirty, lighting was so dark you couldn’t see what’s on the menu, and then we were told on top of the 10% service charge there will be another extra charges because it’s the weekend! That is just unheard of!

We went ahead and ordered the dishes as individual dishes, then we were advised that since we are not ordering the all-you-can- eat or all -you - can -drink, the charges will be higher . Which totally makes no sense. During the whole meal, the food had too much salt in it, what was more frustrating was The challenge of getting the servers attention.

Later on the front desk server came to the table to inform us that we only have a little time left if we would like to make the last order. when we told her no, we were informed that each person needs to order minimum of two dishes, but we only ordered three. My friend told her when we made the order the server did not inform us that part therefore we are not going to abide to that! We were just two people how much food do they expect us to eat?! We didn’t even finish our third dish because we were stuffed!

Then I was waiting for the part where they are going to bring my friends birthday cake but no one showed up. Then when we were about to leave, the front desk server stopped us and told me that since I requested a birthday service for my friend’s birthday they were about to bring out the dessert, she asked if I still wanted. That was a really bad call of their business. Not fulfilling the customers request and leaving us to wait on them, it is horrible. I am just at a loss of words!

The Overall experience was the worst that I had ever experienced. It was very disappointing consider that the rating is high on Google.

If the service was good, I don’t mind paying the 10% service charge. However, the attitude and the whole service was hellish. Not to mention that we were being overcharged! We ended up paying ¥10,000 for three dishes, half of it was paying for the lousy service! I treated as a donation for the restaurant and make sure that I will never step foot into this place again.

So if you have extra money to donate, go ahead and give it a try! Otherwise, I suggest finding another Korean style restaurant and make your money worth!