I have been to Fuglen both in Oslo and in Tokyo (a few times). I always loved their cosmopolitan , design-forwatd atmosphere and their delicious coffee. I don't come to Tomigaya often, but when I do, I stop by at Fuglen every time. This time around however, I had a dinner at Bistro Take nearby and stopped by at Fuglen to get their chocolate milk for dessert. It was packed and I sat at the bar. I wanted to get a coaster for memorabilia but noticed that I wasn't given one with my drink which had drips of condensation on the bar counter. As I was leaving, I asked for one. A barista/bartender reached for it, hesitated, then looked at me saying. "I'm sorry, we only give out coasters to customers who order cocktails." Mind you, I don't really drink alcohol. I was confused that there were so many empty glasses with coasters underneath, and I was given such an explanation. I get it it may be a cost issue, and may it be a policy, but if they are giving out coasters that are left behind, what's the difference? Besides, if you incentivize alcohol drinks over non-alcoholic drinks, why do you offer non-alcoholic drinks on the menu at night? I left with a bitter taste in my mouth and it certainly was not from their coffee. Oh, and charging ¥11,000 for a T-shirt is outrageous...