Garden Kitchen Caramelo — Restaurant in Tokyo

I don't normally leave negative reviews, but I hope this helps this place because I was blown away with the value for money of the hotel, but the restaurant was atrocious. Some areas I think this place can improve are: Timing. They kept us waiting for over 30 minutes for a lunch plate. Possibly they can serve some salad, soup, or bread if the dish takes time. Staff training. Our first server picked up garbage from the floor and distributed mask cases with the same hand. Another server misinformed us about our selection, which was corrected by a different staff. Consideration. I ordered carbonated water, and they threw away the lid. Anything carbonated needs a lid! Value for money. Quality of the food is at best okay. Given the three points above, the over 2,000 yen lunch plate is not justified at all.

Having said all that, I was impressed with the bread here, which was served after our lunch plate.

Please do a better job as the hotel and hotel staffs are top notch, but this restaurant needs to be...

Caramelo, located inside the Cerulean Tower, was a convenient and enjoyable dining experience during our stay in Tokyo. Since we were staying at the hotel, its late-night hours made it a perfect spot for a relaxed meal after a long day of exploring the city.

The food was decent, offering a satisfying selection that hit the spot. While it may not have been the most exceptional cuisine we’ve had, it was certainly enjoyable and...

Extremely disappointed by the breakfast buffet. My biggest concern is poor value for money. The fact that basic items remained perpetually unrefilled or that it took a long time to have items refilled is...