Hard Rock Cafe Uyeno-Eki Tokyo

I usually don't give bad reviews, but this one has to be noted.

Expecting good service and food especially from a US chain, it doesn't matter what country, I thought the service was a very big disappointment at the Uneo station location.

All the food came out as expected, however, when my wife's dish came, she ordered a chicken burger, half way through her meal, she bit into an area of the chicken the texture tasted a bit like rubber. The meat looks cooked, but I suspect the rubber texture was probably from uneven cooking. I had to try it, and it didn't even taste like meat, rubber and then crumble as you crew it.. I had to split it out.. that is not meat!!

We asked the waitress to look at it, oddly she took the dish back and not sure what she did and came back with an explanation from the chef saying "...in some areas of the chicken it might be tougher". She gave our dish back. I was already mad. I've tasted chicken all my life and I know what the texture of each part of the chicken would be like, however, she apologized.. it ended there.. Again, disappointed, no resolution was offered. She did say that she will replace it but will be charged a second time. Like what?..

I am not sure if this is a custom in Japan but when food tasted bad or returned you let your customer suffer? In Canada/US, when the food is taken back, it gets replaced no questions ask. Or that at least the meal gets removed from the bill as a courtesy or at least something in returned.

I'm not out to get a free meal, just a fair service. So, the manager or chef should of came out and talk to us face to face and explain their theory. None of that was done.

This chicken burger wasn't cheap, at least 2,000 yen, $18 CAD. I'm not complaining about the price, but the value of that high price burger you should get top quality food and service, especially from a big chain, however, that fell very short.

I hope the Hard Rock franchise in Japan will read this review and learn from this.

With this experience, I will never recommend this to any of my friends, nor I will return ever again to any Hard Rock Cafe... Absolutely Horrible!!!