Himitsudō — Restaurant in Tokyo

Such a terrible customer service!!! First they put you in line for 2 hours at the sun heat. When you get inside you gonna suffer for more than 2000 yen WITHOUT air conditioning in a tiny place with 20 people inside, almost fainting, even without finishing have to out! Second give you the menu in Japanese, even when you tell them that you don’t speak Japanese, after when they messed up your order, they bring English menu finally, but tell you to go outside to the heat to wait 30 minutes more to make a new order!!! Besides when you’re in a queue they put people in front of your to get better places! Like really, guys, what’s wrong with you, you got NO RESPECT for you customers. And when I complained you even didn’t want to fix the issue with the wrong order or return money! The ice didn’t taste good at all btw, thank...

Really traditional kakigori shop in the traditional neighborhood of Yanaka! They still use old school tools to make kakigori instead of automatic machines that you can find in most of the kakigori shops! They have wide range of varieties and many seasonal specials! Be sure to check their Twitter account before going as they post daily updates about operating hours and menu. Also be aware that it's a super popular shop among locals, so make sure you have enough time in hand because in summer, specially in busy hours, the waiting time could be as high as 1-1.5 hours! Having said all that, the waiting is worth it as their kakigori is one of the best in Tokyo, if...

We had to queue for about 45 mins in front of the shop but it was totally worth the wait! It’s the fluffiest, most delicious shaved ice I‘ve ever eaten (and I‘m a shaved ice lover!). The sauces are all homemade from fresh fruits, no artificial flavours or colours and not sickly sweet like cheap shaved ice you might find elsewhere in the city! Also the serving sizes are huge! It’s quite a healthy treat on a hot summer day, gluten free and vegan, the perfect refreshment after a stroll through the area on a hot summer day! Staff was also so friendly and we could see the ice being shaved by hand in front of our eyes! Strongly recommended if you don’t mind...