HOTEL MYSTAYS Nishi Shinjuku — Restaurant in Tokyo

Worst value for the money. This is the worst stay I ever had in Japan. I've been to Japan 6 different times and over 10 different accommodations. This hotel has no standards and does not hold the same values as you would expect from Japanese establishments. The hotel was dingy, dark, and worst of all DIRTY. On the map, it looks very close to the station. It's actually not. It's about a 7-10 min walk because the actual station exit is much further in than what appears on the map.

Starting with our intial impression, the elevator is around back, it feels sketchy and cheap for the $230 we were paying per night. There's a door to the elevator that's propped open. It has a sign saying to ring the bell after 10pm, but the staff is so lazy the door is never closed. The elevator doesn't require a keycard to access, so anyone can go up into the hotel at any hour without any obstacles. There are no luggage carts and they don't help offer any assistance with your suitcases. We didn't need any, but it's worth noting as other Japanese hotels offer this.

I don't know how I ended up with a smoking room. I know I booked a non-smoking room because I have allergies. The intial smell of the room was disgusting and my nose immediately started running and I was sneezing like crazy. We immediately went to speak with the concierge. They offered a "special cleaning" for the smell. Basically said it was my own fault for booking the smoking room and said all rooms are booked so I had no choice. We couldn't even cancel for a penalty. You can cancel for the FULL AMOUNT. We don't have a spare $2000 lying around for hotel cancelations, so we had to suck it up and make the best of it.

The room is dated and dark. There aren't enough lights so it feels very dingy. You cant see all of the corners and crevices of the room, but that's probably a good thing because it's so poorly maintained. We saw the cleaning staff in the hall everyday. They had the laundry bags in the hall and everyday I would check. I did not see the decorative pillow/case, or the runner in the bags so I'm sure it wasn't changed or cleaned the entire time we were there. Our towels were dirty on multiple days. It looks like their laundry machines are not thorough enough. The bedding had cigarette marks, ash stains, and other unknown stains. They didnt clean the trash from the washroom. Only what is in the trash bins. We had some wrappers from the toiletries that fell outside of the trash bin. They put them on the washroom counter instead of throwing it away. The bath had broken/missing tiles and so much mold. SO GROSS. I was honestly so grossed out by this I forgot to take a picture. They didn't clean the bathtub at all while we were there. We had some wrappers from the free amenities (face soap) on the bathtub ledge that weren't moved at all. I can confirm that other reviewers' pictures on TripAdvisor of the dust, dirt, and mold is exactly how our room looked. There were stains in the carpet as well.

My biggest regret is rushing to book this hotel without adequate research. This hotel should be charging $50 motel pricing. They are not worth the $220/night we paid. With that range we could easily book a room at a nice Japanese hotel...

My Stays Shinjuku is conveniently located in the busy Shinjuku neighborhood, yet offers a quiet retreat. ||The area has an excellent variety of bars, restaurants, and convenience stores, making it perfect for exploring. ||My Stays Shinjuku offers a comfortable and convenient stay with friendly service, though the small room size and lack of a gym might be a drawback for some||Pros:||- Quiet location near busy Shinjuku||- Close to Shinjuku metro station (10-minute walk)||- Nearby Memory Lane with cozy, tiny restaurants||- Modern, clean rooms with AC||- Thorough housekeeping with daily service and fresh towels||- Friendly, 24-hour reception staff||-Luggage storage available||- Airport transfer included with the room price (confirm with hotel first)||- Umberellas were available in the reception||Cons:||- Very small rooms with limited storage space||- No gym available for guests||Detailed Review:||Location - 4/5|My Stays Shinjuku is a well-located hotel in the bustling Shinjuku neighborhood of Tokyo. Situated next to a small park one street from a busy road, it provides a quiet environment while being close to the action. The surrounding area is rich with bars, restaurants, and convenience stores, making it an ideal spot to explore and enjoy local offerings.The hotel is about a 10-minute walk from Shinjuku metro station, which connects you to various parts of Tokyo. Near the station, you’ll also find the famous "Memory Lane," a charming area with tiny restaurants seating around eight people each, offering a cozy dining experience.||Rooms - 3/5|The rooms are modern and clean, equipped with comfortable beds, air conditioning and all essential bathroom amenities. Since the hotel is on a backstreet, the rooms are quiet, free from outside noise. ||However, the rooms are very small, with minimal storage space, which made it challenging to accommodate everything needed for our 11-day stay.||Facilities - 3/5|The hotel does not have a gym, which is common for many city hotels in Tokyo due to limited space. ||There are ice machines on some floors for guest convenience.||Upon our arrival at the airport, the hotel provided a complimentary transfer to the hotel in a large taxi, which was very much appreciated. It's recommended to confirm with the hotel if this service is included in your booking.||Housekeeping - 4/5|Housekeeping was thorough and offered daily cleaning. On days we did not request cleaning, they left a bag of fresh towels outside our door.||The staff were friendly and helpful, available 24 hours at the reception. The hotel also offers luggage storage in the...

I'm giving it a one star rating for the following reasons:

The hotel is located quite far from shinjuku station. You can walk to the station via the underground pass or on the street level. If you are carrying your luggage, please walk on the street because there are no elevators leading up to the street level at some of these exits. 15 mins walk to Shinjuku train station.

Hotel is located next to a cemetery so your breakfast view and potentially room view could be of that cemetery. Peaceful at best. A playground is located next to the cemetery. I didn't see any kids in it but lots of smokers hanging around it all the time.

The breakfast was so dismal you should give it a miss. If you can avoid paying for it, please do. You are better off buying food from the 7-11 a street away. The serving covers are cracked and the coffee machine needed maintenance. Even the morning tea and juice is dispensed from a coca cola soda machine. In fact, it didn't dispense tea on the first try, and they had to service the machine. All the food was frozen stuff which they barely warmed up for service. Bread was a dinner roll. Worse than a 2 star motel in USA.

The room was so tight we had to open the luggage on the table. Once luggage was closed and pressed against the wall, it was a single file path to the bathroom.

The bathroom is so narrow. You can't use the sink without hitting the wall behind you. The floor was very slippery and the tub was high. Very dangerous for older people. Not suitable at all for mobility challenged people.

The only plus points for this hotel are:

The duvet covers and bedding were very new and good condition.

There was a power outlet and USB charging port by each bed.

The bed was huge for a twin sharing

The facial cleanser, toner and moisturizer were provided for free at the lobby.

The service staff at the front desk were very polite and helpful. Positive attitude. I am taking a star off service for the lackluster attitude at breakfast. They shouldn't have to maintain their machines during peak hour use.

Overall I would not recommend this place to anyone. The price was ridiculous too. More than 300SGD a...