Hunt&Hound (no outside pet) — Restaurant in George Town

First and foremost, the conditions in which these animals are kept are deeply troubling. Many of the enclosures are shockingly small and completely inappropriate for the species housed within them. For example, meerkats are confined to spaces where they have no opportunity to dig or engage in natural behaviors, skunks are kept in tiny terrariums where they can barely stand up, and chickens are placed in tanks or enclosures far too small for their needs. Parrots are chained to perches, limiting their freedom of movement. These conditions are far from “species-appropriate,” and it is impossible to believe that these animals are thriving in such restrictive environments.

The constant presence of loud customers, many of whom are children screaming or poking the animals, creates a stressful atmosphere that no wild or captive animal would willingly endure. This is not education or enrichment—it is exploitation. Animals deserve peace, space, and respect, not to be handled like props for Instagram photos or pawns in a business model that prioritizes customer entertainment over genuine animal care.

I was further disheartened by the responses from management to genuine concerns raised by patrons. Rather than acknowledging valid criticism or committing to improving the animals’ living conditions, their replies have been dismissive, defensive, and even passive-aggressive. Phrases like “if you don’t like it, don’t come” or comparisons that suggest wild animals wouldn’t survive as long as captive ones completely miss the point of ethical animal stewardship. Caring for animals means providing an environment that respects their nature and needs—not just keeping them alive and presentable for customers.

Claims that these animals are “100% captivity” and “cannot survive in the wild” are often used as excuses to justify keeping them in inadequate conditions and exploiting them for profit. This reasoning is not a justification for neglect or poor welfare—it is a sad reflection of how the animals are viewed: as objects rather than living beings with complex needs.

The pricing, rules, and rigid customer policies mentioned by the café also indicate that this is a business primarily focused on profit rather than genuine animal welfare or education.

If you truly love and respect animals, I urge you to reconsider supporting establishments like this one. Instead, seek out sanctuaries and rescue centers that prioritize the health, happiness, and dignity of the animals in their care.

It is deeply disappointing that such places exist and are allowed to operate without stricter oversight or higher standards for animal welfare. These animals deserve so much better than tiny cages, constant stress, and public exploitation.

Please think carefully before visiting or promoting this café. Supporting such businesses only perpetuates a cycle of suffering hidden behind a veneer of cuteness and...

WARNING FOR TOURISTS

My partner and I stumbled upon this place and were intrigued. Upon entering we were given socks that were required to be worn. We were seated, however, could not get the attention of the staff to order, so we went to the counter ourselves and ordered food. We then got up to explore the cafe and pet the dogs, about 10 minutes later we were approached and told that our order was too small and we needed to order something else. This policy was not communicated to us prior to entry, nor was it found on the menu. We were not very hungry and did not want to order anything else, so I requested to simply pay an entry fee so that we may enjoy the experience. I was denied this request as they claim that they do not charge an entry fee, they then hounded me to order more. While browsing the menu the staff continuously repeated to me that I needed to order more and rushed me multiple times. The staff then proceeded to gaslight us my saying that we were told upon entry of their policies. Feeling frustrated I told them to cancel my order (which they had not begun preparing) and I will leave their place of business. Upon leaving we were threatened with them calling the police, they blocked the door so that we could not leave, and were told that their policies are “common sense” and we should be aware that “this is Malaysia”. How silly of me, I wasn’t aware of which country I am in. The staff then told us that we must pay for the socks we were required to wear (socks that would be returned to them); this is the second made up policy. We paid the exit fee (not an entry fee, seeing as they do not have one), they then allowed us to leave. The treatment we revived was rude, disrespectful, and embarrassing for all parties involved. The name is fitting as the staff will hound you to order more and hunt you down if you try to leave.

Some advice to the staff: 1)Make your policies clear to customers and do not assume that they are “common sense” 2) Do not physically trap customers 3) Do not rush customers to order when you yourself cannot take an order within 10 minutes of them arriving 4) Learn how to do laundry, socks can be worn...

We were told, upon entering, that "the dogs will be released at 3pm". Naturally, we got excited and looked the place up. We saw the great reviews and got pretty hyped up.

There was a rowdy group (staff and friends) inside, so loud and piercing were their voices I got a headache and my husband felt deafened, commented that his hearing was dulled after we left. We soon realised the group wasn't leaving, because they were either staff or friends of the staff. Their conversational topics were off putting at times, e.g. "wa you go pang sai ah (poop)!"

The rowdiness ruined the zen, minimalist vibe the cafe seemed to be going for.

The coffee took almost 20 min to be ready, but we didn't mind as it was pretty good.

We waited more than 30 min for our food, and finally, when my bagel arrived, it was the wrong order (gave us bacon instead of the vegetarian option ordered). The correct order and the other dish took another 10 min or so. It wasn't busy, we seemed to be the only customers as the loud group seemed to be staff having a meeting.

The bagel was tasty enough, but it was so hard it cut my gum and took a great deal of effort and struggling to cut through.

We waited eagerly for the dogs to appear at 3pm as they had said, putting up with the noise (thank goodness I had ear plugs), but by 3.30pm we gave up.

No dogs, just noise, food was okay, coffee good, but really not worth the grating loudness and long wait time for the food.

Gave an additional star as they had cute lil snakes and reptiles in a corner...