Osmanthus HK Desserts House Cafe — Restaurant in George Town

Horrible customer service. Last dish came after half an hour after everyone finished their food. Our bill was close to RM300 at the shop as we ordered the most expensive items on the menu, and yet was scolded horribly multiple times for bringing in food from outside to let our overseas guests to try a bit of penang local food after dinner. We proceeded to clean up after ourselves and yet was scolded terribly and was not hospitable at all. If we knew outside food is STRICTLY NOT ALLOWED, we would not have brought in even the tiniest snack. Just a polite notice or reminder would suffice to bring the message across for no outside food allowed. We don't deserve to be reprimanded and humiliated so heavily in front of other patrons and our overseas guests. We have been patroning this shop for years and this is how they treat their regular customers. Is this how we show overseas guests...

Osmanthus HK Desserts House Cafe is a nice dining place located at new lane tourist spot. Its air conditioned and clean place, good to sit down, relax and have some desert. It brings a good "homecook" vibe for the environment and interior design.

The food is good, average taste. The highlight is their dessert which is quite good. We have been here twice, the first time we meet the boss here. He is a friendly guy and chat with us quite a while.

Overall the price is at expensive side, compare to other similar restaurant or dessert house. But this is expected because this is a tourist area. Their ordering system is the 'scan qr to order' which might be harder for old ppl without phone or data connection.

Overall a nice place to chill and have dessert, while overlooking tourist at new lane through...

We were in for a shock as the Tong shui dessert are not freshly prepared for the day but mostly refrigerated and prepacked in a tens of plastic tub displayed in cold storage. They're ever ready for takeaway or microwaved for in-house consumption.. Traditionally prepared Tong sui, these are not..

The peanut cream dessert (fa sang wo) lacks the aromatic flavour of the roasted peanuts, perhaps from inadequate roasting...

Yam paste (or nee) was bland and lack the flavour of the good quality fragrant yam. It wasn't served hot enough so by the time we were down to half, the serving plate and paste had gone cold..

Owner needs to be mindful in the quality of the ingredients they use and put more effort in cooking process to enhance flavours to...