Maca Hotel by Sky Hive — Hotel in George Town

Not recommended – extremely unfriendly and incompetent staff

The room was mostly clean but much smaller than expected. Some furniture was in poor condition – the “table” (a wooden board glued to the wall) was so unstable that it almost broke just from placing a bag on it.

The worst part was the service. Upon arrival, the staff member didn’t want to let me into the hotel because he couldn’t find my booking. He took a deposit from me and didn’t gave me a receipt. When I checked out, it was extremely difficult to get my deposit back. The same staff member came to my room, rudely told me to leave, and shut the door in my face. When he came out, he claimed I wouldn’t get my deposit back because the blanket had a stain. Only after a long argument and contacting the hotel manager did I finally get my money back – but by then, I had already missed my taxi to the ferry.

I will...

The room was small, but very suitable for bag packers to rest after whole day walking in the town of Penang. The only downside that I faced it that this hotel was far away from a lot of attractions. When I came in the room, I notice a slight smell, like something wet. The wall was thin, so you can heat your neighbours walking in and out from the building. Bear in mind, this place is near to the mosque, so you can hear them pray at their praying time. Overall, with its price, it was an okay...

I stayed here for 5 days and had a very pleasant experience.The hotel is comfortable, clean and well maintained with all necessary facilities provided.The management and service team are efficient and the self check out process is convenient.Ms.Sherine was friendly and helpful throughout my stay, which made the experience even better.This is my first business trip to Penang and I am truly satisfied with my stay.I will definitely return and highly recommended this...