Pizza Hut Restaurant Prangin Mall — Restaurant in George Town

From the moment we walked in to order our take away pizza until we left the entire experience was a nightmare.

Unfortunately we encountered an extremely rude staff member by the name of Angel who blatantly told me "keep your mouth shut!". She said this after I questioned why we have waited an hour for our pizza. There were only 3 take away orders and dine in was closed. I could see the restaurant had 5 staff members on duty.

We ordered before 3 other people and we patiently waited for our pizza that never got made so we simply questioned why it was taking so long. Staff member ANGEL said it was a "system error" however another staff member which I won't name told us the truth and said it had not been put through. I told Angel it sounds like the error was a human error and she screamed at the top of her voice "why don't you just shut your mouth!" We were horrified with her aggressive behaviour and spoke with the night manager so we could get our money back. While he was organising the refund we could all hear Angel screaming and yelling in the kitchen. She was speaking in Malay. I told the night manager we would receive the pizza free back home and he said "this is Malaysia we dont do that".

I was happy to leave the store as fast as possible because Angel was still yelling extremely loud to the staff members. One staff member looked very intimidated by her and apologised for her behaviour. As we left the store Angel came out directing a strange hand gesture to me. She used her index and middle fingers. I suggest management look at the CCTV footage regarding this staff member. Her behaviour was extremely concerning. I think Pizza Hut Georgetown should reconsider hiring such staff members as Angel holds no customer service skills.

In all my years of dining I have never encountered such rude behaviour. Angel's conduct is unacceptable and unprofessional.

I suggest Angel changes her name to Demon. She is a living...

We haven’t ever been this upset in our entire life about food. We travelled through the whole world but haven’t had a bad experience like this. It started at the entrance, where the waiter there wanted us to order on-line instead of picking things from a menu card in person. We said, we had no internet connection on our phones. Then He just ran away… Few minutes later we managed to order from menu cards still at the entrance. The menu cards that we couldn’t take to our desks for some reason… When the order arrived an another waiter simply “dropped” the plates on the other side of our table, while he was talking ‘above our had’ with an another staff (not in English). One of our order hasn’t even arrived with the others. We already finished 2 pizzas while there were still no signs of our spaghetti. This was after 50 minutes wait, and questioning… We gave it up, left the restaurant and regretted paying for this terrible experience. Reading through the other reviews, it really looks like nothing has changed. Shame for Pizza Hut brand, as well as for...

I am very disappointed with these staff as i was waiting for a very long time in your dining area. After the staff served me the food they were rushing me out as i was about to start to eat. If i couldn't eat earlier they should just inform there was no dine in or serve me faster. I called the lady why the soup was cold she didnt respond but when she ask me to leave she can respond to me very fast. This pizza hut branch is at its utmost dissapintment. If they want to close the shop i am not arguing with that but why they didnt repond saying the shop will close soon and only for delivery. Plus the soup was not hot. And why was she raising her voice to me when i was about to start eating. You don't need to come pizza hut to learn basic manners. You can learn anywhere. She was just asking me to stop eating when i was about to start my dinner. The HR team should know a persons attitude before hiring. Maybe their job didnt describe basic manners is part...