BananaBro Aman Central — Restaurant in Kedah

It’s my 2nd time here and I only come back again for the food. The food is really good, as an Indian who’ve ate multiple banana leaf, from home to shops, it’s good. I’d give a 9/10 for food when I came first time and this 2nd time I’d give only 7/10, the cabbage wasn’t that delicious, but sadly the service is Terrible, there is only like 3 staffs and everyone is rushing. Banana leaf is meant to be served with love, it’s a tradition but here we literally waited for everything, the leaf is there no food for almost 15 minutes, the sides are there then no rice for 10 minutes, felt pity for the table next us who ordered earlier but their add ons of chicken were not there but rice was, so what’s the point of eating when the items are not even there, but halfway full from eating the rice alone?

I really hope they take into consideration of adding staffs especially on hectic hours. Other than that, yes I’ll come back for the food since they...

I had a very disappointing experience at this branch. To be clear, I’ve dined at another branch in Kuala Lumpur before, and the service there was excellent – fast, efficient, and attentive. Unfortunately, that was not the case here. At this particular branch, the female staff member wearing glasses completely ignored me when I attempted to ask for a vegetable refill. Despite there being plenty of staff present, it seemed that only two were focused on handling customers, while the rest were solely focused on the kitchen. This created a sense of disorganization and inefficiency, as the customers were largely neglected. On top of that, the manager seemed to lack basic customer service skills, coming across as distant, with no smile or attempt at communication. It’s essential for anyone working in the food and beverage industry to understand the importance of customer interaction and service, and unfortunately, this branch fell short in...

Been a regular customer for quite some time. But today so disappointed with a male staff here. We took 2 portion for 3 pax. Means 1 sharing portion for the food. Didn’t ask for any extra refill at all, but was told by the staff we cant add refills because it was sharing portion. Its fine to have rules, understood.

“kak tak boleh tambah refill dah”

Yes i did asked back : “tak boleh tambah ke taktau la pula, first time saya dengar.”

The replies : “kak taknak makan ke? kak makan share kan?” with a provocative tone.

You can explain it in a nice way kan. we really didnt know the rules of cant add on refills if shared food.

I appreciate the floor manager for handling this situation - apologising to us and offering few add ons for us. I initially wanted to give 1 star due to the poor attitude of the staff, but I ended up giving 3 stars because the floor manager made a prompt effort to resolve...