Burger King KL Gateway Mall — Restaurant in Kuala Lumpur

I’ve visited Burger King in many countries and never experienced anything this inefficient. This branch truly gives the brand a bad name.

I’ve now made the terrible mistake of visiting this Burger King three times, on different days and times, thinking maybe it was just bad luck. Nope — turns out it’s consistently slow, no matter what day, time, or planet you come from.

The shop is never busy, yet somehow they manage to take forever to prepare a single burger, fries, and drink. Honestly, I started wondering if they were growing the potatoes and baking the buns from scratch.

Can this even be called fast food anymore, or should we start calling it a slow-cooked culinary experience? If management actually exists, maybe try training your staff before letting them serve paying customers. Watching someone take minutes just to pack one meal was almost…...

No complaints about food. BUT…. The worst service, worst staffs, worst everything. Ordered through kiost for Eat-in, got the food for take away. Asked for the tray for eat in, but the staff’s attitude is like I made something wrong. Please change your staffs at the front or teach them how to smile and talk like a normal human being. Within 30-40 min, I saw all the tables were dirty and no one came to clean up. the garbage bin were full. The hand was area is super bad, hand drying machine is like a motor.

Can point out more, but leaving here just because the food was good. I would request the management to look into this. Seriously, you are loosing your brand value. Probably I am not going to visit this branch anymore unless I have not...

My dotter works here, so we have limited choice during her break time, i came her couple of times, food is good, cashiers staff does a normal ordering, no greeting of "HI WELCOME".. TIPS : if u ordered set no 11, they will ask u to wait, but the not so friendly thing is, the cashier will call u by ur meal set name that u ordered, let say u have few ppl ordering the same? Just give a number for Customer to hold and Customer will gladly give back the number back to cashier once they call our number, better right? I never had a burned or over-cooked food, but my fries were served stone cold. Hope Burger King Management will improve on your food quality. TQ. My attending cashier is NUR SYUHADA Trans No : 5929 Date 27-01-2020...