McDonald's Jalan P. Ramlee — Restaurant in Kuala Lumpur

Subject: Commendation for Outstanding Customer Service by Nurul Idayu

Dear Management,

I would like to take this opportunity to commend one of your staff members, Nurul Idayu, for her exceptional service and dedication during a recent experience I had with McDelivery.

Late one night, I placed an order via the McDelivery app for my friends and me. Unfortunately, I waited for over an hour without any updates, even though the payment had already been deducted. I called the McDonald’s outlet more than 10 times, but while someone answered, no information was given, which left me feeling quite frustrated.

Just as I was about to give up, Nurul Idayu reached out to me and asked about my order. I explained the situation, and she immediately took the initiative to investigate. She informed me that the McDelivery app was undergoing maintenance, which explained the delay. Thanks to her swift actions, I received my order within 15 minutes.

What stood out to me was Nurul Idayu’s professionalism, empathy, and proactive approach, even offering an apology for the delay, despite it not being her fault. It’s rare to find such thoughtfulness and dedication in customer service, and I believe she truly deserves recognition for her efforts.

I hope you will consider offering Nurul Idayu some form of appreciation for going above and beyond. Her actions reflect the kind of service that keeps customers loyal.

Thank you for your time, and please pass along my...

McDonald's Jalan P. Ramlee in Kuala Lumpur offers an exceptional dining experience that seamlessly blends convenience, quality, and comfort. Strategically located at No. 9, Lot G-W-1, Ground Floor, West Wing, Rohas Perkasa, Jalan P. Ramlee, this outlet is easily accessible and serves as a perfect spot to relax and enjoy a meal amidst the bustling city.

The restaurant maintains high standards of cleanliness and service, ensuring a pleasant atmosphere for all patrons. The staff is attentive and efficient, consistently delivering prompt and friendly service that enhances the overall dining experience.

In addition to the classic menu offerings, this McDonald's branch has introduced unique items catering to local tastes. A notable example is the Sweet & Spicy K-Burger, which has received positive feedback for its delightful flavor combination.

Operating from 7:00 AM to midnight, McDonald's Jalan P. Ramlee accommodates both early birds and late-night diners. The availability of services such as delivery and takeaway adds to the convenience, allowing customers to enjoy their favorite meals wherever they prefer.

In summary, McDonald's Jalan P. Ramlee stands out as a top-tier fast-food destination in Kuala Lumpur, offering a harmonious blend of quality food, exceptional service, and a welcoming...

The birth of McDonald's® began with Raymond Albert Kroc. Ray Kroc was the exclusive distributor of a milk shake maker called the Multimixer. Meanwhile, two brothers, Richard and Maurice McDonald owned and ran a hamburger restaurant in San Bernadino, California, in the 1950s. Ray Kroc heard how well the McDonald brothers were doing using his Multimixers to serve their customers. He met up with them and acquired the franchising right from them to run McDonald's® restaurants.

A great success story was in the making.

In 1955, Ray Kroc founded the McDonald's® Corporation and opened the first restaurant in Des Plaines, Illinois. In 1961, he bought out the McDonald brothers. And the rest, as they say, is history. McDonald's® grew into the largest restaurant organisation in the world. Today, there are more than 33,000 McDonald's® restaurants in 119 countries. Ray Kroc died in 1984 but his legacy is very much alive. His success story continues with McDonald's® families of employees, franchisees and suppliers. His commitment, dedication and achievements continue to live on at McDonald's® restaurants...