This was an tremendously disappointing experience, mainly because of the very rude, arrogant and unprofessional staff. It's is also extremely expensive and over priced. Very simply put, this is nothing more than a tourist trap designed to rip off as many tourists of as much money as they possibly can.

They have numerous different ticket combinations and permutations at the ticket office. At least 8-10 that I could see on the brochure. VERY confusing. But when I tried to get information from the ticket seller so I could decide which one to buy, he was incredibly rude, keeping arguing with me rather than simply explaining the different ticket prices. This lack of transparency and consideration for the customer experience was evident throughout my visit, leaving me thoroughly disappointed.

There are literally dozens of security guards at the top, but they look, act and behave more like prison guards in a correctional facility than security staff assisting the public in one of Asia's most famous tourist attractions. They look incredibly menacing and intimidating, and if you try to ask them for information about anything they glare at you like they're about to kill you, and refuse to answer any questions, or even speak at all.

The glass Sky Box is a travesty. I was only allowed 45 seconds on there (!), during which time I was literally jumped on by the photographer who wasted the whole 45 seconds taking ludicrously overpriced photos which I wasn't really able to afford. I was not even told I had only 45 seconds, and when I went to the other Sky Box on the other side (and had to pay again!) the staff not only refused to take some photos with my phone, they refused to allow another member of the public to take my photos!

When I got back down to the bottom I looked at the photos on the monitor, and because I wasn't able to get any pictures on my phone I reluctantly (and foolishly) decided to buy the ridiculously overpriced ones, mainly for my sick, elderly mum back home. Except that the staff working in the photography department refused to sell them to me, unless I paid first, BEFORE I got to see the finished product!! When I asked to speak to a supervisor I was treated very rudely and told that the supervisor had gone home for the day (it was around 8.30pm). Then I went to the ticket counter to try to speak to a supervisor, but I was told they were in a meeting, and I was given an email address and assured over and over that a supervisor would respond to me within 24 hours. I sent an email next day explaining the horrible treatment I'd received from the photography department, but needless to say my email was ignored and not responded to at all.

All in all this was a horrible experience, with really rude, angry, disrespectful, unhelpful, unprofessional, menacing, threatening looking staff and security. Even the management/supervisors can't be bothered to assist the paying customers or reply to emails and complaints. Easily the most unpleasant experience I've had, not just in KL or Malaysia, but in all of Asia.

AVOID THIS PLACE AT ALL COSTS.