McDonald's Mont Kiara — Restaurant in Kuala Lumpur

I've come here sporadically over 10 years and have just been there again tonight. This place is still the worst McDonald's I've been to in Kuala Lumpur. It's also the worst McDonald's I've been to in at least 6 major cities around the world.

Service is very poor, very slow, and the outlet is very untidy. Food is prepared far too early in advance, my fries, chicken, burger were all cold or cold and chewy. Tables were left messy, the inside hall was strewn with supplies from their supply room. There was no sauce left yet they had already taken one to presumably replace it yet they had no idea they were out of sauce. The staff are unfriendly, lazy and lacked any form of courteousness you'd find standard across McDonald's.

Every order I've ever made via Grab Food, Food panda and Honestbee has also complained about this particular McDonald's outlet as well for being painfully slow.

Oh, and parking here during the day is exorbitant as the only convenient parking is via valet (and not the kind that parks for you). This applies at...

Waiting too long for the breakfast, some people seemed frustrated including me from 9:50am - 10:30am. Something went wrong with the digital order system. Payment gotta made at cashier counter. However, there was no cashier at the counter, so it was a long que waiting. Every staff seemed busy, occupied with something. 3 people could be at the coffee bar preparing beverages.

Finally, I made payment at the counter. Again, waiting for a long time. The staff who was in charge of calling number for picking up, went & filling up beverage cups. I saw my number 108 appeared on the screen for some time, my breakfast was ready. But yet, she was doing the things that not ready for pick up. Haiz, I gotta call her & reminded her. I saw many faces around me were silent & unhappy while waiting.

I enjoyed my Sausage muffin with egg. It tasted as great as usual. Yum yum. Omelette cheese sandwish was a disaster. The melting cheese was flowing out & dirty my attire as I opened the...

Really bad delivery service.Has been happening to me alot of times when it comes to delivery. Ordered online and stated there " Your delivery will arrive in between 30mins~45mins" and i am still waiting for my food.it has been an hour since i waited for my food. Been trying to call the branch 100 times but no one picked it up. I live nearby 5 mins drive and im at McD and through my experience of eating there, its not busy at all unless on a friday and the weekends as well. To the management, if you decide not to pick up the phone, just remove the phone from the office and remove the branch number from the internet. So we, so call McDonalds lovers knows that you guys have no number to contact and not interested in picking up your truly loyal customer's call.

Truly, An angry man waiting for his burger and still waiting outside. We should deserve free food if you were to...