Mixue 蜜雪冰城 • Times Square — Restaurant in Kuala Lumpur

Worst ever experience. The shop was closed, and I only wanted to see the menu to check if an item from my last visit six years ago was still available. If it was on the menu, my plan was to return the next day with my family, as we were staying at the Berjaya Times Square Hotel connected to the mall.

However, the staff were extremely rude. I was not even allowed to step a few steps forward to look at the menu. The reason given was that I would "dirty the floor" — which I found very insulting.

I even took a photo of the staff member, who posed with a peace gesture after his behaviour. Because of this experience, I decided never again to visit this shop, and during my entire trip to Malaysia, I avoided all branches.

As travellers from the UK, we love Malaysia as a destination and admire its people, but sadly this individual’s behaviour did not reflect that image at all.

the owner did respond, but not sure if they...

I ordered o crispy sundae with hope that it comes with crushed ice cream cone as advertised on the menu. The staff also double confirm that the o crispy Sundae is available without saying anything. The moment I received my order, there's no crushed cone with my ice cream. I ask the staff and he told me that the ice cream cone is unavailable. When I told them that nobody told that to me, they side eyed me...ALL OF THE STAFF SIDE EYED ME LIKE IM TAKING IT FOR FREE. Very rude staff and hoping that management will take an action to this outlet. I also work in fnb industry but I know how to communicate with customer correctly. If you're tired, don't come to work. The reason I write this review is because the staff was rude and didn't inform me that the item was unavailable before I made the...

I wasn’t planning to buy ice cream, but then I heard that catchy jingle playing over and over again. So, the only reason I'm buying Mixue Ice cream from this stall was because of the catchy jingle.

It hit me like a brain freeze:

"I Love You and You Love me, Mixue Ice Cream & Tea, Cintaku Cintamu, Mixue Ice Cream & Tea"

I tried it, and honestly? The ice cream was almost as addictive as that song stuck in my head. The flavor was like a party in my mouth.

Warning: listening to the jingle repeatedly may cause spontaneous ice cream cravings and sudden happy dance outbreaks in public places.

10/10, would get brain freeze again!

Note: I went to other mixue stalls, but there was no jingle. So, I didn't...