USHI Kuala Lumpur — Restaurant in Kuala Lumpur

We had a very weird experience at Ushi. The waiter didn't seem to understand our order very well so we took our time to review the order by giving him the exact item numbers that we'd like to order, and we thought we'd be okay. We ordered a steak, a sukiyaki and a udon. udon and sukiyaki came pretty quickly and we enjoyed them well. After we finished those two dishes, we waited for 30 minutes and didn't get the steak we ordered. We were concerned and called the wait staff to inquire about the steak. Sure enough, the waiter did NOT understand what we wanted and the kitchen was closed by that time. We were incredibly disappointed by not getting the steak, which was the whole reason we visited the restaurant, due to the poor communication skills of the waiter. We understand not everyone can speak or understand English and that's why we really took our time to explain to the waiter by giving him what we thought were explicit instructions (the numeric item number on the menu), yet this still failed in getting the food we actually came for. I really didn't know what we could have done to help the waiter understand our order. For a fine-dining restaurant such as Ushi, this level of service is something we did not expect at all. We not only left the restaurant disappointed, but also hungry. This was supposed to be our last dinner in KL as we were spending our honeymoon here; this was the low-light of the trip,...

Not as made out to be, the beef was tough, tasteless. Had to ask for a sweet sauce to add flavour. A bite into the beef ball tasted like frozen beef. For RM 388, C001 Tokubetsu Gyudon, it is over priced. Waiter - young and inexperienced, poor customer service. Overall the level of service is in befitting of a high end fine dining. Walk in with plenty of seats, save yourself from App booking as they charge booking fee of RM200 per pax and if you decide to cancel less than 72 hr, they refund less processing fee. If this is run in Japan or Thailand, would certain live up to exceedingly fine dining experience, food quality...

Dear USHI..Last week my family and I had dinner at USHI for the first time and we were very impressed by the outstanding service we received. Our server, SHENDY, was friendly, attentive, and handled all our requests with utmost professionalism and all the food recommendations was fantastic specially the abalone !!

But here are some feedback suggest to improve on the room space.The room space are not convenient.

Beside that all was great the food was great.The service was above and...