NU Hotel @ KL Sentral — Hotel in Kuala Lumpur

TERRIFYING BREACH OF PRIVACY AT NU HOTEL KL SENTRAL

I’m still speechless and deeply shocked by what happened during my recent stay at Nu Hotel last week, on 17 July 2025.

Around 5:48 PM, I went down to the hotel lobby to pick up my food delivery. The entire trip — from my room to the lobby and back — took less than 5 minutes. I was staying on Level 4, in Room 415.

As I was walking back and nearly reaching my room (it was around 5.51pm), I noticed a laundry trolley placed outside. To my absolute shock, the door to my room was slightly ajar, held open by the latch. Without hesitation, I entered — and found a housekeeping staff member inside! He appeared to be about to steal my belongings!

The moment I said “Hello!”, he quickly pulled his hand out of my handbag, which I had left on the table, and pretended to be performing housekeeping. He said, “Sorry, I'm just checking your room. Do you need anything, ma’am?” I responded firmly, “No! I don’t need anything!” He rushed out of the room, and I quickly locked the door.

At that moment, I wondered: Can a housekeeper enter a guest's room barely an hour after check-in — especially when the “Do Not Disturb” sign is clearly hung on the doorknob?

I was so shocked I forgot to record the incident and didn’t even catch the man’s name. But I still remember his face vividly.

The entire evening after that, I was too anxious to leave the room. I was even afraid to go to the ironing area near the lift. That night, I barricaded the door with chairs and a heavy box I brought along — I was terrified.

I waited until the morning of 18 July 2025 to file a complaint, as I feared that if I reported it immediately, the guy might become aggressive and return while I was asleep.

It was an extremely unpleasant experience. This wasn’t my first stay at Nu Hotel KL Sentral; my husband and I have always considered it a favorite whenever we travel to Kuala Lumpur.

I sincerely hope the management of Nu Hotel KL Sentral will take this matter seriously and ensure no other guest has to go through a...

I’m still speechless and deeply shocked by what happened during my recent stay at Nu Hotel last week, on 17 July 2025.||Around 5:48 PM, I went down to the hotel lobby to pick up my food delivery. The entire trip — from my room to the lobby and back — took less than 5 minutes. I was staying on Level 4, in Room 415.||As I was walking back and nearly reaching my room (it was around 5.51pm), I noticed a laundry trolley placed outside. To my absolute shock, the door to my room was slightly ajar, held open by the latch. Without hesitation, I entered — and found a housekeeping staff member inside! He appeared to be about to steal my belongings!||The moment I said “Hello!”, he quickly pulled his hand out of my handbag, which I had left on the table, and pretended to be performing housekeeping. He said, “Sorry, I'm just checking your room. Do you need anything, ma’am?” I responded firmly, “No! I don’t need anything!” He rushed out of the room, and I quickly locked the door.||At that moment, I wondered: Can a housekeeper enter a guest's room barely an hour after check-in — especially when the “Do Not Disturb” sign is clearly hung on the doorknob?||I was so shocked I forgot to record the incident and didn’t even catch the man’s name. But I still remember his face vividly.||The entire evening after that, I was too anxious to leave the room. I was even afraid to go to the ironing area near the lift. That night, I barricaded the door with chairs and a heavy box I brought along — I was terrified.||I waited until the morning of 18 July 2025 to file a complaint, as I feared that if I reported it immediately, the guy might become aggressive and return while I was asleep.||It was an extremely unpleasant experience. This wasn’t my first stay at Nu Hotel KL Sentral; my husband and I have always considered it a favorite whenever we travel to Kuala Lumpur.||I sincerely hope the management of Nu Hotel KL Sentral will take this matter seriously and ensure no other guest has to go through a...

NU Hotel KL Sentral offers an exceptional stay that blends comfort, convenience, and affordability in a vibrant city setting. From its strategic location to its warm hospitality and modern amenities, this hotel is an ideal choice for both business and leisure travelers seeking a memorable experience in Malaysia’s bustling capital.||One of NU Hotel’s greatest advantages is its prime location. Situated just a few minutes’ walk from KL Sentral, the city’s main transportation hub, the hotel provides seamless access to trains, buses, and airport links, making travel around Kuala Lumpur incredibly easy. Guests can also find a variety of dining, shopping, and entertainment options nearby, including the NU Sentral Mall, which is directly connected to the station.||The hotel itself boasts a clean and contemporary design. The rooms, though compact, are thoughtfully designed with modern furnishings, warm lighting, and comfortable bedding. Each room includes essential amenities such as free Wi-Fi, air-conditioning, a flat-screen TV, and a well-equipped bathroom. The overall ambiance is quiet and peaceful, providing a relaxing escape from the lively city streets.||Another highlight of NU Hotel is its impeccable service. The staff are consistently praised for their friendliness, professionalism, and efficiency. Whether it’s a smooth check-in process, helpful travel tips, or accommodating special requests, the team goes out of their way to ensure guests feel welcome and well taken care of.||Cleanliness and safety are clearly a priority at NU Hotel. Public areas and guest rooms are well-maintained, and the environment feels secure, which adds to the comfort of solo travelers and families alike. Despite its budget-friendly prices, the hotel never compromises on quality, making it excellent...