Le Méridien Kuala Lumpur — Hotel in Kuala Lumpur

My stay at this hotel in Kuala Lumpur was an absolute nightmare, and I am beyond furious with the abysmal experience I had. From the moment I arrived, it was clear that this place lacked any semblance of competence or care for their guests.

First and foremost, the air conditioner in my room broke in the middle of the night, causing an intolerable discomfort that kept me and my partner awake for hours. I can't believe that a supposedly reputable establishment could let something as basic as an air conditioner malfunction ruin a guest's sleep.

As if that weren't enough, the nightmare continued with the automatic lights in the room turning on abruptly, transforming what should have been a peaceful night into a full-blown horror show. I felt like I was trapped in some twisted haunted house, and it was anything but a pleasant experience.

Upon complaining about these issues and demanding a better room, they reluctantly moved us to another one. However, my troubles were far from over. In the chaos of the room switch, I inadvertently left my cherished Saint Laurent belt behind. Now, I want to emphasize that I only wore the belt when we checked in, and it never left the room afterwards. There was absolutely no chance of it getting lost unless someone mishandled my belongings.

When we moved to the supposedly "upgraded" room, I immediately noticed that my beloved belt was missing. I reported it to the hotel staff without delay, only to be met with indifference and outright denial. They had the audacity to claim that they couldn't find anything, as if my precious Yves Saint Laurent belt just vanished into thin air. I am livid and disgusted by their lack of accountability.

I am certain beyond any doubt that I left the belt in the room, but instead of owning up to their mistakes and mishandling, they chose to turn a blind eye and deny any wrongdoing. Their "investigation" was a mere charade, and it's evident that they never intended to recover or return my stolen property.

To call this the worst service ever would be an understatement. The hotel staff's behavior and attitude were beyond disgraceful. I have no hesitation in labeling them as a bunch of scumbags who have no regard for their guests' belongings or well-being. Their refusal to take responsibility for their actions is appalling and infuriating.

The rooms themselves were a pitiful excuse for accommodation, earning a mere 2.5 out of 5 rating from me. As if the air conditioning and light issues weren't bad enough, the phone cord was in such a deplorable state, it appeared to have been chewed up by rodents. The level of neglect and lack of maintenance in the rooms is a clear indication of the hotel's negligence towards guest comfort.

To anyone reading this review, I urge you with the utmost sincerity to steer clear of this abomination of a hotel. Don't let yourself be deceived by their outward appearance or marketing tactics. They are utterly incapable of providing even the most basic level of service and security. If you value your belongings and sanity, keep your valuables under lock and key and avoid this place at all costs.

I have never felt more robbed, not only of my belongings but also of my trust in the hospitality industry. The management's refusal to address this matter honestly and responsibly speaks volumes about the integrity (or lack thereof) of this establishment. Save yourself the heartache and find a more reputable and trustworthy place to stay in Kuala Lumpur. This hotel does not deserve your business, and I sincerely hope they face the consequences of their despicable actions. One star is too generous for this disgraceful...

As Titanium Elite Marriott Bonvoy Members, we were given a free upgrade to a corner room with bathtub, free lounge access, free breakfast, free late check-out until 16.00 and 1,000 points as a welcome gift.

Located near central KL, The check-in process was fast and the benefits were explained. Because it was our first time coming to LMKL, we were given a welcome drink of coffee, we were asked to take a lottery and got nachos + sparkling soda which we could pick up at the bar.

The rooms are not very spacious and compact, but the mattress is comfortable and sized 2x2 m. It's a bit difficult to open the suitcase even though it's a corner room, but the bathroom is spacious. The room is equipped with a comfortable work chair and work desk as well as a sofa armchair. There are also electronic controls to adjust the lights and air conditioning. The uses Harney and Sons while the coffee uses sachet coffee. Mineral water can also be refilled for free.

The bathroom has a shower, bathtub, closet and washbasin. The bathtub is city view with electronic roller blind. Complete amenities and towels are also complete, 2 body towels, 2 hand towels and 2 face towels. Shampoo soap uses the Malin+Goetzi standard Le Meridien brand.

For facilities, some facilities are shared with Hilton and you could say the facilities are very good because of the resort model in the middle of the city. The swimming pool on the first day was under maintenance so you had to use the Hilton swimming pool. Meanwhile, gym, sauna, spa sharing.

For the lounge there is no afternoon tea session, but all day refreshment is provided, soft drinks, cookies, juice, fruit, cake. For the lounge, it's a bit strict, you have to wear long pants and shoes, even though I was wearing shorts and sandals, I was still allowed to enter (he said suggest next time use shoes and long pants in a manners way(although not mandatory)) For evening cocktails, the menu choices are not too many but the taste is delicious, there are pasta (aglio olio and Bolognese), noodle station, focaccia, bread, cake, carrot soup, beef, salad, mash potato, roasted vegetables.

There are lots of menu choices for breakfast and the taste is also very delicious. You could say that of the Marriott hotels I have tried in KL. BF at Le Meridien is the best from the Marriott Group. The menu: Teh Tarik, Masala Tea, Juice, Fresh Juice, fresh toast, pancakes, waffles, bread butter pudding Sausages, roasted chicken, potatoes, vegetables, sausages, ham, pastry, beans impit rice, curry, beef curry, peanut sauce, roti jala, chicken rendang, nasi lemak Salad, egg station, bread, cheese, noodle station, dimsum. Porridge, fried rice, Maggie noodles Sapo tofu, vegetable ca, Indian food, roti canai, cheese, sushi, Japanese food Cold cut, salmon, yoghurt, milk, smoothies, jelly, pannacota, bircher muesli Fruit, nuts, oatmeal honey, market snacks, candied fruit, cereal, candy,...

My recent stay at Le Meridien Kuala Lumpur under the Marriott Bonvoy membership has left me with a bitter experience that makes me hesitant to book with Marriott again.

Room and Breakfast Booking Confusion: When I booked my room through the Marriott app, it didnt stated clearly if the room doesnt include breakfast. Upon checking in, I was informed by Nichole Cheng at the front desk that my booking did not include breakfast, and I would need to pay an additional RM88 per person. This was surprising to me, as it was my FIRST TIME experiencing this confusion with Marriott. Despite explaining that I did not see an option for selecting breakfast during the booking process, Nichole herself could not find such an option on the app until she called a senior staff member for assistance. The senior staff explained that I should not have selected the "lowest rate guaranteed" option on the app, which is set as the default and cannot be unticked. Instead, I was told I should check all other options before booking. This was completely contrary to my past experiences with Marriott, where I never had to navigate such a convoluted process just to include breakfast. I felt deceived by the system and ended up being offered a discount to pay RM60 instead of the full RM88 per person, which was still not satisfactory.

Inconsistent Parking Rates: Another issue arose with the valet parking service. When I booked, the rate was advertised as RM30 per day. However, upon checking out, I was charged RM35 per entry, not per day as initially indicated. This discrepancy was frustrating, especially since the valet attendant insisted the rate had always been RM35 per entry, contradicting the information provided at the time of booking.

Late Food Delivery: Adding to the frustration, my wife ordered a meal at the hotel restaurant and waited over an hour for a single dish. After waiting for 45 minutes, she inquired about the delay, and the waiter seemed surprised that her order had not been processed. They offered an alternative menu without explaining the issue, forcing her to wait even longer.

Poor Handling of a Simple Request: On the night of August 23rd, I left an ice pack with the receptionist, requesting it be kept in the freezer. When I collected it on the morning of August 25th, the ice pack was only chilled, not frozen. This was crucial because my wife needed it to store milk while attending a full-day conference. While we appreciated Radzi’s effort to provide small ice packs from the kitchen for our needs.

These multiple issues during my stay have significantly tarnished my perception of Le Meridien Kuala Lumpur and Marriott Bonvoy as a whole. I’ve always valued consistency and transparency in my hotel experiences, and this stay was far from that.

Unfortunately, this experience makes me reconsider my loyalty to Marriott Bonvoy and whether I will choose to stay at their properties...