Terrible experience for my latest visit last night. They now have lots of foreign workers and I have no idea how they were trained when they do not even understand the keywords in Malay, English and Cantonese which are commonly used and understood by foreign workers in other merchants.
The first one sent me my ordered chicken wings and passed me the order sheet without a proper word. I had no idea what she wanted from me. I said I was going to pay by card and asked if I could pay at the counter later (as previous). I went alone and couldn't just leave my table with my food, drinks and belongings there. She just stood there staring at me and in the end asked the order sheet back from me. I repeated my question at least 3 times slowly, emphasizing the keywords, yet she neither gave me any response nor called someone else for help. She then left without saying anything and I thought my request was accepted.
After a while, another female staff came to me with the card payment machine. I said I'm going to have takeaway and asked if I could pay at once. Again, she didn't understand. Luckily a Chinese uncle came and ordered my takeaway for me. The female staff came back for payment after revising the bill. Without showing me the bill, she asked me to tap my card to pay. I only realized the wet tissue was charged with RM0.70 after she passed me the bill after payment. Damn...
I finally got to start eating my food after much time spent communicating with them. The chicken wings were already cold and they tasted sucks with the bad chicken taste, no longer nice to eat. The lime drink with plum was also no longer nice to drink. The fried donghun had not much taste, so I had to request for chilli padi. Here came another issue with the third staff, a male staff. He didn't ask what is chilli padi, so I assumed he understood. However, he sent me the green chilli instead. I had to ask him for chilli padi again.
3 different staffs who came to me also had communication problems. Some more the food and drinks are no longer nice. It was so smoky half way eating. I smell like charcoal after eating there. I was really frustrated and regretted having my meal there. I once recommended W.A.W. to people I know, but now it has no...
Read moreHow does this place work you say? Well read on to find out more:
Q. How do I get seated? A. You have to stalk the tables and when one frees up you grab it and wait for a server to come clean up the table. Don't bother trying to talk to a server to get a seat esp if it's busy you'll get waved off. Further if you only speak English you won't get very far with the staff.
Q. No one is coming to clear the table, give me a menu nor take my order? A. You will have to wait and if it's busy expect to wait for a long time. You may get faster results if you can flag someone down, but they will most likely ignore you.
Q. Who takes my order? A. The severs don't take your orders the person with the note pad and/or the walky talky will take your order. They seem very grumpy and may yell at you.
Q. Why is everyone super rude here? A. Probably because the demand is so high for limited service that no one cares about giving your a good dinning experience.
Q. I've waited and my food hasn't come yet? A. You can flag someone down to ask if your food is coming be prepared to be yelled at.
My review: This place is suppose to have the best wings and I think that reputation brings people flocking. That said the wings are decent, have a smoky flavour but not worth the disorder and uncertainty. The satay is mediocre at best, this is Malaysia and there are tons of other options, even Satay Station is better. The asam boi was not as sour/tart which means that they don't use much lime. The prices are reasonable and fair so it's good to know there is no price gouging.
Summary This place is like a tourist trap to be honest. My brother and his wife are locals and have told me that this is NOT the typical street eating experience. The Malaysians are generally friendly and want to give you a good food experience. Virtually every other food vendor on this street is asking for your business, this place you feel like they're going to throw sand in your face. If you're a tourist don't bother, there are better tasting and more authentic eating experiences to...
Read moreJalan Alor is already famous for its street food before I stepped my foot in Kuala Lumpur back in the late 90s. Some people said that this was the food heaven when in KL; while others might say that this is a tourist trap.
One of my fondest memories is Wong Ah Wah kai yik aka BBQ chicken wings using charcoal burner. Once in a while, I would come to Jalan Alor just to savour the juicy wings with friends.
Then a group of friends came to KL to attend wedding dinner. As most of us live in different places, we decided that having dinner in city centre would be the best option and one suggested Wong Ah Wah - I quickly on9 them.
◾grilled chicken wings - as good as I remember. This dish is more like a nostalgic kind of food for me, especially when I first ate in when I came to KL in late 90s. ◾chicken satay - mediocre at best and we should have ordered something else. ◾grilled stingray was grilled perfectly complete with kalamansi for that citrusy touch; and the awesome sambal to dip in. ◾Kam heong lala was lovely with the sauce enveloping each & every clam. ◾Sambal sotong was flavourful and not too rubbery. ◾Hokkien Mee, yangzhou fried rice & Wat Tan Hor were the carbs to gorge on. Fried rice won the evening with the wok hei, while the other two couldn't excite us. ◾Vegetables in the form of sweet potato leaves & yaw mak
Clearly still popular among locals and tourists alike, and while the food wasn't the best out there.. all of us had a great time catching up with our lives while enjoying the dinner. Imagine some of us came all the way from Sarawak and Singapore and it was more than 20 years since we last sat...
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