Never in my life that I had such terrible experience with a restaurant that the owner was downright rude and cocky.

I told one of the waitress that there were 4 uncooked mussels. She left and came back saying there was specific way/utensil to open it which could not be right or even true since the other mussels we had was cooked through.

She left and came another guy which I assumed is the manager. He asked if we wanted replacement but later said, "Since you have finished eating, do you want a refund instead?" which we said sure. Since we were giving feedback, my sister also told him that the portion size was considerably small for 3 pax. The manager offered for a full refund.

Then a couple of minutes later, he came back with the chef which we assumed as the owner as well who was so arrogant and flexed his overseas education opening that restaurant.

Dude, when customers give you feedback, just listen.

1. You served uncooked mussels. It's either uncooked or not fresh. Obviously we would only got to know that while we were eating.

Didn't your fancy school overseas teach you about food safety? Imagine what would happen if any of your customers ate your uncooked/not fresh mussels. Hospital bills, escalation to authority or legal intervention to name a few.

2. Your manager offered full refund. Our intention was to inform you that you are serving uncooked seafood and to check on the portion size. We were done eating and about to leave and your manager offered a refund. Any customers would say yes. If you can't afford to give refund, why did you offer? Your manager has the audacity to lie and said we asked for discount? What more can I say, the staff is the reflection of the management.

I work in service industry and also deal with food safety. This is a hazard that any sound mind business owner would want to avoid.

Your own lousy behaviour would be the downfall of your own business. Tak payah sembang Melayu taknak tolong Melayulah. Mana budi bahasa you bila bercakap dengan pelanggan siap perlekehkan pelanggan and suruh pelanggan pergi makan tempat lain kalau nak murah.

Pengajaran:

1. Belajar food safety. Jangan bongkak sangat belajar obersi kalau bayar mahal-mahal pun tak diajar pasal food safety.

2. Invest in customer handling training for yourself and for your team. Macamana nak maju kalau bercakap pun biadab?