ZUS Coffee - AEON Mall Bandaraya Melaka — Restaurant in Malacca

I recently ordered 2 drinks for takeaway and politely requested a paper bag with a handle, as I needed to hang it in my car to prevent spills during the drive. However, the service crew rejected my request, stating that the handled paper bag is only for 4 drinks and would require an additional RM1 payment.

I explained that I didn’t mind the size of the bag — I simply needed any paper bag with a handle for convenience and safety. Despite this, my request was declined unless I paid extra, which I found unreasonable given that I was already a paying customer.

Such a small gesture could have gone a long way in delivering a better customer experience. Unfortunately, the rigid response left a...

Very fast service and friendly staff. Always smiling and happy go lucky which makes me happy collecting my drinks. However, there is not seating and practically just small outlet that you can't fit more than 3 persons standing at the counter to order. One suggestion would be to have the numbering display panel to be place facing the outside for a more convenient way of collecting the orders. Still, a big thumbs up for the staff managing...

Dropped by Zus AEON Melaka yesterday (19th July 2024) around 2pm. I told the male barista (sorry, didn't catch his name) that I don't like sweet coffee but wanted to try the Buttercreme Spanish Latte. He nailed it, made it just how i prefer land made it super quick too. This is definitely gonna be my new go-to spot every week. Thank you for...